St Julious Baker, Jr.

• Provided input to team lead regarding areas for process and procedural improvement.

Site Survey Engineer

· Conduct site surveys to design and deploy telecommunication networks, including cell towers, antennas, and fiber optic installations. -Reform RF signal testing and analysis to ensure optimal coverage, evaluating line-of-sight (LOS) and identifying potential obstructions

· -Collaborate with project teams to determine the most suitable locations for equipment installation, focusing on signal optimization and network performance.

-Prepare detailed site survey reports,

• Enhanced field service efficiency by providing comprehensive support to the Administrative Services building and 5 hospitals, leading to a 15% reduction in technical downtime.
• I have installed and configured over 200 laptops and Lenovo Tiny devices, ensuring seamless hardware and software integration.
• Diagnosed and revised over 500 technical issues annually, improving system reliability and end-user satisfaction.
• Addressed and resolved end-user issues, including HP desktop and laptop repair, printer setup, file sharing, connectivity, and user permissions, achieving a 90% first-time resolution rate.
• We have implemented SCCM and Active Directory to set up 300+ user accounts and integrate 150+ computers into the network, enhancing operational efficiency.
• Organized the configuration and support of 250+ mobile devices, conducting wireless and network assessments to ensure optimal performance.
• Investigated and resolved software bugs by analyzing Application Server, Error, and SQL logs, reducing application errors by 20%.
• Implemented HDD encryption on 150+ ThinkPad laptops, ensuring compliance with data security policies.
• Deployed advanced remote support software to troubleshoot and resolve client Point-of-Sale issues, reducing downtime and enhancing operational efficiency.
• Administered Windows updates and patches to over 500 machines, maintaining system security and performance.

• Provided expert field service support for computerized medical supply cabinets across multiple hospitals, contributing to a 10% increase in operational efficiency.
• Collaborated with a nationwide team of 250 technicians and programmers to ensure timely deployment and setup of medical supply cabinets.
• Successfully brought 150+ cabinets online, streamlining hospital inventory management and reducing supply shortages.

• Managed the installation, maintenance, and troubleshooting of 200+ laptops, printers, and peripherals, improving device uptime by 25%.
• Delivered Level 1 Technical support and incident management, handling VPN support and resolving 95% of issues on the first contact.
• Imaged and built 200 laptops weekly, ensuring operational quality and readiness for deployment.

• Conducted hardware and software troubleshooting in an enterprise environment, resolving 300+ issues annually with a 90% success rate.
• Utilized SCCM and Active Directory to create 200+ user accounts and integrate computers into the domain, streamlining IT operations.
• Managed the setup and support of 150+ mobile devices, ensuring seamless connectivity and functionality.
• Leveraged remote support applications to access and resolve issues on client's Point-of-Sale devices and servers, reducing service downtime.
• Supervised a team of 5 technicians for system-wide EPIC deployment, successfully completing the project on time with a 100% adoption rate.
• Deployed EPIC EHR, including equipment setup and test scripts, achieving a smooth Go-Live transition in March 2017.

• Provided desktop support and security administration across multiple organizations, resolving technical issues and ensuring system security.
• Delivered exceptional IT support at companies like Uni-data/Prudential, PCM/York Risk Services, Siemens, Xerox LLC, Penn Home Care & Hospice Service, and IBM/Sandvik IT GSS Americas.
• Consistently met and exceeded performance metrics, contributing to improved IT service delivery and