Storm Andersson
Sydney,NSW
Summary
Strategic Business Development Manager and Operations Leader with 3+ years of experience driving revenue growth, process optimization, and team performance in dynamic environments. Proven ability to bridge sales, customer service, and operational functions to deliver measurable results. Adept at lead generation, and cross-departmental collaboration, with a track record of improving efficiency and client retention.
Overview
6
6
years of professional experience
Work History
Customer Service and Business Development
Swachh Services and Solutions
09.2022 - 07.2025
- Lead Generation & Sales: Executed cold-calling and email campaigns to build a robust pipeline of qualified leads, supporting the sales team in closing deals.
- Process Optimization: Designed a manual CRM system using Google Sheets/Excel to centralize lead tracking, enhancing team collaboration and data visibility.
- Client Management: Oversaw end-to-end onboarding for new contracts, including site assessments, staff coordination, and equipment logistics.
- Operational Leadership: Conducted daily team meetings, documented workflows, and identified opportunities for strategic improvements.
- Facilities Projects: Managed subcontractors (electricians, landscapers) for commercial projects (e.g., school renovations, mould remediation), addressing challenges tied to limited internal FM resources.
- Talent Acquisition: Led full-cycle recruitment for 3 key hires (CSRs, BDM), refining interview processes and trial shift protocols.
Founder and Vocal Coach
Storm's Vocal Coaching
06.2019 - 06.2025
- Provided comprehensive vocal instruction to students of all levels, covering technique, stagecraft, music theory, and vocal physiology, fostering long-term student growth and engagement.
- Optimized business performance by tracking student progress, analyzing feedback, and adjusting teaching methods to meet evolving needs and market trends.
- Streamlined operations by managing scheduling, payments, and client communications, ensuring smooth day-to-day business functionality.
- Built a loyal client base through personalized coaching and strong rapport, leading to high retention rates and organic referrals.
Customer Service Representative
EB Games
06.2022 - 06.2023
- Delivered exceptional customer service, consistently meeting and exceeding key performance indicators (KPIs).
- Provided knowledgeable and up-to-date advice on gaming products and trends, enhancing the customer shopping experience.
- Led store tours and effectively upsold products, contributing to overall sales goals.
- Maintained high standards of store presentation and punctuality, ensuring a welcoming environment for customers.
- Stayed current with the latest technology and gaming developments to offer informed recommendations.
Kitchen Assistant
Summerset Rototuna
04.2021 - 04.2022
- Catering healthy meals for 200+ per day
- In charge of maintaining kitchen hygiene and health standards
- Interdepartmental liaison between all areas of Summerset and the kitchen
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Followed up with customers and staff about resolved issues to maintain high standards of customer service
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Adhered to company quality constraints and industry best practices for guest satisfaction
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions
- Delivered exceptional service to every patron by leveraging extensive knowledge of our services and creating welcoming, positive experiences
Education
Bachelor of Arts - Commercial Music Production
Waikato Institute of Technology
03.2021
New Zealand Certificate in Te Reo (Immersion) - Maori Language
Te Wānanga O Aotearoa
11.2018
Skills
- Business Development & Sales Strategy
- CRM Systems & Data-Driven Decision Making
- Process Improvement & Operational Efficiency
- Client Onboarding & Retention
- Team Leadership & Talent Acquisition
- Project Management (Facilities, Digital, Marketing)
- Cold Calling & Lead Generation
Timeline
Customer Service and Business Development
Swachh Services and Solutions
09.2022 - 07.2025
Customer Service Representative
EB Games
06.2022 - 06.2023
Kitchen Assistant
Summerset Rototuna
04.2021 - 04.2022
Founder and Vocal Coach
Storm's Vocal Coaching
06.2019 - 06.2025
New Zealand Certificate in Te Reo (Immersion) - Maori Language
Te Wānanga O Aotearoa
Bachelor of Arts - Commercial Music Production
Waikato Institute of Technology
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