Summary
Overview
Work History
Skills
Professional Development
References
Timeline
Generic

Storm James

Yokine,Australia

Summary

Seasoned Operations Manager with a proven track record at Stage and Studio Productions, adept in financial management and fostering robust client relationships. Organised team leadership and process improvement, significantly enhancing operational efficiency. Excels in communication, demonstrating flexibility and integrity across diverse roles. Achieved notable success in project delivery and performance monitoring, ensuring customer satisfaction and business growth.

Overview

14
14
years of professional experience

Work History

Operations Manager / Event Executive

Stage and Studio Productions
East Victoria Park
01.2018 - Current
  • Managed up to 55 staff, including full-time and casuals, ensuring smooth event operations
  • Coordinated staff rosters, vehicle allocations, and crew documentation
  • Served as the primary point of contact for clients, delivering exceptional customer service and ensuring event success
  • Led sales, liaised with external vendors, and maintained strong client and venue relationships
  • Managed multiple projects, met sales targets, and provided leadership and support to the team
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Performed cost analysis for various projects to determine budget requirements.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.

Events Manager

Burswood on Swan
Burswood
03.2016 - 01.2018
  • Meeting clients and understanding their needs and requirements for their event
  • Weekly rostering for up to 40 staff members
  • Development, production and delivery of projects from proposal right up to delivery
  • Setting, communicating and maintaining timelines and priorities on every project
  • Communicating, maintaining and developing client relationships
  • Being responsible for all project budgets from start to finish
  • Ensuring excellent customer service and quality delivery
  • Set up and running all events from corporate to weddings from up to 20 to 900 guests
  • Developed and executed detailed event plans, including timelines, budgets, staffing requirements, and logistics.
  • Identified potential risks associated with each event and developed contingency plans accordingly.

Restaurant Manager & Functions Coordinator

Bravos
East Victoria Park, WA
01.2013 - 06.2014
  • Company Overview: Transferred from Crema Café
  • Initial set up of restaurant with the owners, from food & bar menu’s, arranging the bar & restaurant
  • Responsible for rosters, hiring and training of staff in all aspects of bar and restaurant functions, from customer service to food preparation, presentation.
  • Delivered high quality customer service at all times – ensuring clients’ expectation were met and exceeded
  • Managed & directed up to 20 staff
  • Ensured strict adherence to workplace health and safety standards and protocols
  • Opened & closed restaurant, including reconciling registers, organizing floats
  • Managed a 90 seated fine dining restaurant and functions events
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.

Functions Coordinator/Sales

Crema Café
West Perth, WA
04.2012 - 01.2013
  • Company Overview: Functions Coordinator
  • Delivered exceptional customer service, exceeding client expectations
  • Acted as the primary point of contact, assisting with event requirements
  • Coordinated with external vendors for DJ, entertainment, and decorations
  • Managed event logistics, including staff rostering, training, and setup
  • Worked with chefs to create tailored menus for clients
  • Oversaw marketing and sales strategies to drive business growth
  • Functions Coordinator

Café Business Owner

Storm James
Beeliar, WA
10.2010 - 03.2012
  • Established and managed a café business within Meve Estate Beeliar Shopping precinct from the ground up, managing all aspects of design, purchasing and leasing equipment, staffing, business accounts and suppliers
  • Managed all aspects of the café food operations – incorporating customer service, menu planning and pricing, meticulous food preparation and presentation and stock requirements
  • Supervision of a diverse range of staff from a variety of levels, ensuring adherence to all applicable food safety and preparation regulations and policies
  • Management, accountability and responsibility for financial operations within restaurant environments, including register/float management, cash handling and operation of eftpos facilities

Skills

  • Operations
  • Financial Management
  • Customer Service
  • Team Leadership
  • Communication
  • Time Management
  • Process Improvement
  • Business Skills
  • Performance monitoring
  • Client relationships
  • Training and mentoring

Professional Development

  • Responsible Service of Alcohol
  • Approved Manager License
  • First Aid – Current
  • WHS regulations certificate
  • Food and safety

References

References available upon request.

Timeline

Operations Manager / Event Executive

Stage and Studio Productions
01.2018 - Current

Events Manager

Burswood on Swan
03.2016 - 01.2018

Restaurant Manager & Functions Coordinator

Bravos
01.2013 - 06.2014

Functions Coordinator/Sales

Crema Café
04.2012 - 01.2013

Café Business Owner

Storm James
10.2010 - 03.2012

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Storm James