Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Education and Training
Timeline
Generic

Storm Whelan

Perth,WA

Summary

Results-oriented Manager with 8+ years of experience in leadership, training, and administration. Proven ability to communicate clear instructions and drive teams towards achieving performance and productivity goals. Committed to fostering a collaborative environment that empowers individuals to excel.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

CBA
Perth, WA
02.2024 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed positive relationships with customers through friendly interactions.
  • Developed strong customer relationships to encourage repeat business.

Store Manager

Spotlight
Various, WA
06.2023 - 12.2023
  • Developed strategies to maximise sales and profitability.
  • Established customer service standards and ensured team compliance.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Monitored employee performance and identified performance gaps for corrective action.

Store Manager

Spotlight
Launceston, TAS
12.2019 - 06.2023
  • Assessed operational efficiency of the store's departments.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Analysed financial data to identify areas of improvement.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Established store tactics and strategies to achieve operational performance and sales goals.

Team Leader

Spotlight
Launceston, TAS
08.2015 - 12.2019
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Implemented changes in response to changing business needs or customer demands.
  • Analysed key performance indicators to identify effective strategies.

Education

Diploma - Business

AIPT
Online/Intergrated
05.2022

Certificate IV - Personal Training

AIPT
Online/Intergrated
05.2022

Skills

  • Relationship Building and Management
  • Stress management skills
  • Performance Management
  • Individual motivation analysis
  • Team Development
  • Customer Service Management
  • Solution based mindset
  • Employee Training
  • Proactive growth mindset
  • Culture Development
  • Leadership Development
  • Operations Management
  • Program Administration

Accomplishments

  • Being promoted to the highest store level position in WA within 8 weeks of transferring
  • Produced a Stocktake Shrink result with an improvement of over $100k from the one conducted previous to my employment at this location

Affiliations

  • Staying fit/Healthy lifestyle
  • Reading
  • Self- Growth

References

Tim Clarke

Previous Regional Manager - Spotlight

 0403 654 107  

Holli Paige

Previous Direct Manager - Spotlight

0400 088 784

Education and Training

other,other

Timeline

Customer Service Representative

CBA
02.2024 - Current

Store Manager

Spotlight
06.2023 - 12.2023

Store Manager

Spotlight
12.2019 - 06.2023

Team Leader

Spotlight
08.2015 - 12.2019

Diploma - Business

AIPT

Certificate IV - Personal Training

AIPT

Similar Profiles

CREATE PROFILE
Storm Whelan