Storm Whelan
Perth,WA
Summary
Results-driven Manager with extensive experience in operations, administrations and sales. Achievements include significant improvements in business performance through effective strategic planning and successful project implementation.
Strong communication, leadership, and problem-solving skills address diverse challenges effectively. Highly organised and detail-oriented with expertise in financial tracking, customer relationship management and administration.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
Commonwealth Bank
, WA
02.2024 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Built productive relationships with stakeholders to continually develop new business.
- Fostered relationships with new and existing customers to expand the bank's client base.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Prepared documents for regulatory compliance audits.
- Educated clients on the benefits of various investment options.
- Processed deposits, withdrawals, transfers, payments, checks.
Store Manager
Spotlight
Various, WA
06.2023 - 02.2024
- Maintained accurate records of employee performance reviews.
- Ensured compliance with safety regulations and company policies.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Prepared monthly reports on sales figures, expenses, profits.
- Established customer service standards and monitored staff compliance.
- Monitored employee performance and identified performance gaps for corrective action.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Established store tactics and strategies to achieve operational performance and sales goals.
Store Manager
Spotlight
Launceston, TAS
12.2020 - 06.2023
- Assessed the operational efficiency of the store's departments.
- Analysed financial data to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Prepared monthly reports on sales figures, expenses, profits.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Delivered excellent customer service, and adhered to standard practices to maximise sales and minimise shrinkage
- Created effective business plans to focus strategic decisions on long-term objectives.
Team Leader
Spotlight
Launceston, TAS
08.2015 - 12.2020
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Maintained a positive work environment that promoted collaboration between team members.
- Implemented changes in response to changing business needs or customer demands.
- Analysed key performance indicators to identify effective strategies.
Education
Diploma - Business
AIPT
Online/Intergrated05.2022
Certificate IV - Personal Training
AIPT
Online/Intergrated05.2022
Skills
- Relationship building and management
- Performance reviews
- Proven track record of improving risk outcomes, shrink and KPI targets
- Team engagement and individual motivational tactics
- Team Development
- KPI targets
- Customer service management
- Solution based mindset
- Employee training
- Proactive and driven for never-ending improvement
- Culture development
- MS Office Proficient
- Operations Management
- Operational efficiency
- Conflict resolution
- Sales analysis
- Risk management
References
Claire Raffaele
Manager - Commonwealth Bank
0400 522 058
Holli Paige
Previous Direct Manager - Spotlight
0400 088 784
Timeline
Customer Service Specialist
Commonwealth Bank
02.2024 - Current
Store Manager
Spotlight
06.2023 - 02.2024
Store Manager
Spotlight
12.2020 - 06.2023
Team Leader
Spotlight
08.2015 - 12.2020
Diploma - Business
AIPT
Certificate IV - Personal Training
AIPT
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