Stormy Coelho

Working across all Colleague Services teams to deliver high quality colleague services and outcomes. Representing Colleague Services as an SME in projects and change initiatives.

• Owning multiple Knowledge Articles, responding to Knowledge Article feedback, managing, and sending comms, ensuring NABit article reviews are completed monthly and internal reporting as required.
• Building AI chatbot conversations from content to production.
• Delivering seasonal and ongoing Self-Service Campaigns on Workplace to deflect traffic from the Colleague Services delivery teams.
• Management of Campaigns on the Colleague Connect widget banner and banner announcements.
• Review and update all Colleague Services related Knowledge Management and NABit Articles, ensuring relevance, accuracy, and effectiveness.
• Represent CS as an SME on cyclical activities, projects and change initiatives to ensure CS can deliver desired outcome.
• Identify key risks or capability shifts required as part of changes to operations in Colleague Services.
• Change governance and impact assessments on operational content such as process maps, SOPs and Knowledge Management articles.
• Self-service campaigns through various channels to drive digital adoption and reduce case volume into Colleague Connect.
• Reporting and insights on C-Sat and reducing in case volume of self-service channels, Workplace, NABit and Knowledge Article effectiveness.

Home Affordability Solutions (HAS) is a brokerage company that helps the less advantaged get into the property market through shared equity, writing blogs, submissions and longform stories.

• Exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
• Providing writing support for a variety of public-facing materials.
• Complete thorough research into assigned topics.
• Write and edit high quality content and visually impactful programs under deadline pressure.
• Format content to adhere to industry-specific style guides.
• Utilise feedback from clients and colleagues to improve content quality.

I worked as an advocate and content contributor for Humanise Health as part of a working Group for the TNBC Hub.

• Content creation and website updating and management.
• Conducting research, interviews, video presenting and liaising.
• Completed thorough research into assigned topics.
• Provided writing support for a variety of public-facing materials.
• Utilise exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
• Utilise feedback from clients and colleagues to improve content quality.
• Worked with teams of designers, editors and marketers to create content for client campaigns.
• Formatted content to adhere to industry-specific style guides.
• Developed and pitched story ideas.

Worked as an Analyst/Executive Assistant for the Everyday Personal Banking department looking after four Executive leaders, providing a wide range of administrative services for internal and external stakeholders including senior managers, contractors, service providers and visitors, plus extra support with projects, change management, communications, engagement, and events.

• Provision of secretarial and administrative support for NAB executives including conducting internal risk and financial audits for senior managers to ensure NAB policies and procedures are followed.
• Manage senior executives diaries including making appointments, organising travel, hire cars, accommodation, and itineraries.
• Event creating and management and editing communications for leaders before distribution.
• Produce routine and official documents including letters, agendas, minutes, employment contracts, and reports.
• Process internal staff requests/enquiries relating to technology, security access, personnel transfers, redirect and follow up as necessary.
• Produce, update and modify personnel records involving confidential information.
• Change management communication and updating of intranet content for our department called “The Living Room”, a one-stop space for bankers and stakeholder for out Personal Everyday Banking products and services.

RTO Advice Group Eduworks Resources is a leading provider of learning and assessment resources for the VET sector. The resources are purchased by Registered Training Organisations and TAFEs across the country who look to us to guide them on best practice delivery. I wrote Learner Guides and eLearning Modules.

• Managing and Writing 30pg - 60pg Learner Guides (textbooks for the VET Sector) for units of study for courses at a Diploma and Advanced Diploma Level in Business, Marketing, and Fitness.
• Created eLearning Modules using RISE 360
• Completed thorough research into assigned topics.
• Provided writing support in fast-paced environment for variety of public-facing materials.
• Utilised exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
• Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.