Strota Shrestha
West Perth ,WA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure this position and ready to help team achieve company goals. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills also bringing proven skills to promote organization and availability through effective, excellent customer service and conflict management skills.
Overview
6
6
years of professional experience
Work History
Accounts Administrative Assistant
Honda North
11.2023 - Current
- Enhanced overall financial accuracy with meticulous reconciliation of accounts on a monthly basis.
- Reduced time spent on administrative tasks, implementing automated data entry systems for more efficient recordkeeping.
- Supported month-end closing procedures, ensuring accurate and timely financial reporting.
- Improved cash flow management through diligent monitoring and collection of outstanding receivables from clients.
- Maintained organized filing systems for both electronic and physical documents, optimizing information retrieval efficiency.
- Ensured accuracy of payroll processing by verifying employee hours, calculating pay adjustments, and coordinating with HR department on deductions or other changes.
- Streamlined accounts payable processes by effectively managing vendor relationships and timely invoice payments.
Payroll Analyst
Hays Recruitment
02.2022 - 10.2023
- Enhanced payroll accuracy by conducting thorough audits and ensuring proper documentation of all transactions.
- Collaborated with Human Resources to manage employee benefits administration, including enrollment and deductions tracking.
- Resolved payroll discrepancies promptly, addressing employee concerns and maintaining satisfaction.
- Reduced overpayments by implementing a robust system of checks and balances throughout the entire payroll processing cycle.
- Maintained strict confidentiality of employee information, adhering to company policies and legal requirements for data protection of all payroll information and records.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions and verified and submitted timekeeping information for accurate and efficient payroll processing..
- Created new hire and termination documents for payroll.
Claims Administrator
Link Group
03.2021 - 01.2022
- Reduced claim processing time by streamlining workflows and implementing efficient practices.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate claim information.
- Ensured timely claim payments by diligently monitoring deadlines and following up on outstanding documents.
- Improved internal communication, effectively liaising between various departments to resolve issues.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Barista
Coffee Club Cafe
02.2018 - 07.2021
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Customer Service Representative
Bunnings Warehouse
08.2020 - 02.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
BBA - Accounting
Polytechnic Institute of Australia
Sydney, NSW02.2020
Skills
- Invoice Processing
- Cash Flow Management
- Accounts receivable management
- Payroll Administration
- Microsoft Office
- Bank Reconciliation
- Confidentiality and Discretion
- Data Entry
- Report Preparation
- Business Administration and Administrative Support
- Adaptability
- Multitasking Abilities
- Reliability
- Clear Communication
- Professional Networking
- Problem-solving abilities
- Fast Learner
- Excellent Communication
- Effective Communication
- Self Motivation
- Interpersonal Skills
Timeline
Accounts Administrative Assistant
Honda North
11.2023 - Current
Payroll Analyst
Hays Recruitment
02.2022 - 10.2023
Claims Administrator
Link Group
03.2021 - 01.2022
Customer Service Representative
Bunnings Warehouse
08.2020 - 02.2021
Barista
Coffee Club Cafe
02.2018 - 07.2021
BBA - Accounting
Polytechnic Institute of Australia
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