Annelie Strydom
Aveley
Summary
Results-driven business professional with a proven track record in driving growth and fostering strong client relationships. Skilled in strategic planning, market analysis, and negotiation, consistently delivering impactful solutions. Known for strong focus on team collaboration, adaptability, and achieving targets, ensuring reliable performance in dynamic environments.
I am passionate about establishing meaningful connections based on trust, respect, and empathy. Relationships are essential to successful business outcomes. Relationships allow us to understand better, support, and serve the unique needs of the clients.
I am committed to creating a thriving professional relationship, providing excellent service, and lighting solutions that will meet the client needs.
Successful background in organisational leadership, program development, and individualised strategic planning whilst working within boundaries and following legislation and code of conduct. I am an organised and dependable candidate who is successful at managing multiple priorities with a positive attitude.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Field Marketing Development Manager
SU Australia
07.2024 - Current
- Develop and grow a high quality SU Chaplaincy Services in WA to Public Schools
- Develop relationships with more schools and establish a network to recruit qualified wellbeing Officers/Chaplains
- Negotiate best terms and conditions with and for the Schools and the Chaplains
- Nurture and grow relationships with all the Chaplains, Wellbeing Officers, School Principals, Department Representatives and other stakeholders
- Oversee the day-to-day operations of the SU Chaplains in WA
- Lead, manage and support a high-performing team of chaplains, fostering professional growth and excellence in providing care and service
- Recruit, train, supervise, and evaluate chaplaincy staff
- Market research - Develop and implement strategies to enhance the SU Chaplaincy Services
- Ensure that the Chaplaincy Services align with SU and the Department of Education’s values, mission, and goal
- Establish professional relationships with the clients and provide support to individuals of diverse beliefs and backgrounds
- Provide excellent client service to Public Schools, Department of Education, SU internal services and other stakeholders
- Maintain, update and develop policies and procedures for the WA Chaplaincy team in compliance with the Department of Education and SU Australia
- Streamlined internal processes to improve overall efficiency in reporting and delivering excellent service.
- Ensure adherence to professional and ethical standards in chaplaincy practices
- Piloted innovative systems that successfully increased productivity and efficient reporting
- Manage the department’s budget, ensuring the efficient use of resources
- Developed strong relationships with the Department of Education, School Principals and the SU network, expanding opportunities for collaboration.
- Conducted regular review meetings to assess team progress and identify areas for improvement, ensuring consistent achievement and development (including performance reviews)
- Delivered presentation at Professional Development sessions for staff
- Reporting to management and general administration
Relationship Manager
MOMA Solar
05.2023 - 07.2024
- Solar Lighting Business Development WA, NT and SA
- Serviced the Wholesaler Channel and Local Councils.
- Local and Regional Site visits to ensure we understand the client needs, establish relationships and trust. (This was always in partnership with the Wholesale channel)
- Strengthened client relationships by actively listening to their needs and providing tailored solutions
- Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
- Cultivate strong client relationships by providing personalised support, excellent service and tailored solutions
- Collaborated with cross-functional teams for seamless management of processes, procedures and products to improve customer satisfaction
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships
- Developed targeted presentations and proposals for clients, effectively showcasing the value of our services and products, negotiate terms and closing the deal
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process
- Organised regular events to foster community engagement among clients, solidifying existing relationships and attracting new business prospects
- Participated in staff meetings to discuss innovative strategies to improve services.
- Negotiated favourable terms on behalf of clients during complex transactions, maximising profitability while minimizing potential risks
- Established strong relationships with key stakeholders for effective collaboration and streamlined decision-making processes
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products
- Built and maintained relationships with new and existing clients while providing a high level of expertise
- Developed strategic plans for day-to-day operations
- General administrative duties - quotation, prompt responses to email and phone enquiries, monthly reporting
- Excellent communication skills
- Work autonomously and travel regularly for work
- Collaborated with clients to troubleshoot concerns, resulting in faster resolution and increased trust.
- Facilitated open dialogue for improved client trust through regular updates and transparent communication.
- Working closely with the Lighting Engineer to develop my understanding and knowledge of lighting applications. This also ensured that I know what is important information to request from my client to increase efficient service and excellent solutions
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved sales and services goals and exceeded performance metrics for customer service.
Chaplain
Alta-1 College
05.2022 - 05.2023
- Company Overview: Swan Valley Campus
- Establishing a new campus with the campus teacher (Planning, and preparation from buying the furniture to running the campus)
- Help to develop and deliver the Orientation Program
- Support student in their recovery, being present and providing support
- Comforted family members and offered attentive listening and a high level of emotional support
- Applied knowledge regarding crisis interventions to assist in emergencies
- Oversaw administration and management of all areas of the Orientation Process, including writing the Documented Plans and Orientation Report
- Managed office and maintained records and files to offload administrative duties
- Led programs such as Personal Recovery Sessions, whole classes and small groups
- I also facilitated training sessions for staff
- Interacted with the local community, building relationships with the church partner, NDIS and all support services
- Supervised and supported staff leading personal recovery sessions and delivering pastoral care
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
- Passionate about learning and committed to continual improvement
- Proved successful working within tight deadlines and a fast-paced environment
- Strengthened communication skills through regular interactions with others
- Provided spiritual guidance, emotional support and direct care to students, family members and staff
- Provided spiritual care through visitation, and pastoral care
- Met with individuals, discussed issues compassionately, and determined the appropriate type of involvement to meet spiritual needs
- Comforted family members and offered attentive listening and a high level of emotional support
- Organized and detail-oriented with a strong work ethic
- Adaptable and proficient in learning new concepts quickly and efficiently
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Paid attention to detail while completing assignments
- Developed and maintained courteous and effective working relationships
- Identified issues, analyzed information and provided solutions to problems
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Cultivated interpersonal skills by building positive relationships with others
- Swan Valley Campus
Senior Chaplain (contract), Campus Chaplain & EA
Alta-1 College
04.2017 - 05.2022
- Company Overview: Ellenbrook Middle School
- Job description as per the information as the Swan Valley Campus
- Senior Chaplain was a 6-month contract to cover long service leave
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes
- Developed strong pastoral care programs for improved emotional and spiritual support to staff, students, and their families in need
- Focused on supporting disengaged students in their recovery process
- Mentored junior chaplains, contributing to their professional growth and development within the organization
- Provided compassionate grief c and support during times of loss, ensuring the emotional well-being for affected individual counseling
- Organized successful outreach efforts, addressing social issues such as homelessness, addiction, and mental health in the local community
- Designed workshops/training on various topics like recovery, stress management, and conflict resolution to empower students and staff with essential skills
- Promoted diversity within the region by advocating for inclusivity policies and practices throughout the organization's operations
- Evaluated and updated organisational policies and procedures to ensure alignment with current best practices
- Collaborated with leadership teams to create strategic plans and initiatives for overall organizational growth and success
- Provided compassionate grief counseling and support during times of loss, ensuring the emotional well-being of affected individuals
- Ellenbrook Middle School
Education
Diploma of Theology And Ministry - Theology
Alphacrucis
Perth, WA10.2019
Diploma of Financial Planning - Insurance And Risk Management
University of Free State
South Africa09.2009
Skills
- Building relationships
- Excellent communication
- Reflective Practice
- Professional relationships
- Influencer partnerships
- Accurate recordkeeping
- Goal oriented
- Social perceptiveness
- Complex problem-solving
- Customer engagement and exception service
- Staff management
- Presentation preparation
- Analytical mindset
- Product development
- PeopleSoft
- Customer experience analysis
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Critical thinking
Certification
- Certificate IV in Chaplaincy (Compulsory Units)
- Certificate III Education Assistant
- Mental Health First Aid 2022
- Gate Keepers Training (Mental health training) 2019
Languages
English
Afrikaans
Timeline
Field Marketing Development Manager
SU Australia
07.2024 - Current
Relationship Manager
MOMA Solar
05.2023 - 07.2024
Chaplain
Alta-1 College
05.2022 - 05.2023
Senior Chaplain (contract), Campus Chaplain & EA
Alta-1 College
04.2017 - 05.2022
- Certificate IV in Chaplaincy (Compulsory Units)
- Certificate III Education Assistant
- Mental Health First Aid 2022
- Gate Keepers Training (Mental health training) 2019
Diploma of Theology And Ministry - Theology
Alphacrucis
Diploma of Financial Planning - Insurance And Risk Management
University of Free State
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