Stuart Chitty
Yanchep,WA
Summary
Savvy Senior Store Manager with 13 years overseeing staff, daily activities and business strategies. Dedicated to coaching and retaining talented employees through training, task delegation and motivational techniques. Highly skilled at overseeing operational activities ranging from accounting to complex customer issue resolution for budget control, positive experience and smooth operations.
Overview
16
16
years of professional experience
Work History
Senior Store Manager
Amart Furniture
06.2022 - 08.2023
- Responsible for results at Butler, Osborne Park & Joondalup
- Turning Joondalup into the #1 trader in WA out of 8 stores and 6th in the nation out of 70 stores
- Helping Butler shift from a bottom 10 store nationally to returning to green EBTDA
- Looking after State when regional manager at meetings or on annual leave (150 employees across 8 stores)
- Joondalup store turnover $16million + Per Annum
- Strong understanding of financial data,profit and loss reports and EBITDA
- Operating a store with 30 + employees across 3 departments including a large despatch
- Consistently exceeding Key KPIS within the business
- Rostering, Budgeting and Wage Control to set KPI
- Assist regional manager on a weekly basis including running meetings via microsoft teams or zoom and sending out key reports and annocuments to colleagues.
- Part of the projects team where required, travelling across the country to help with new store setups and staff training.
- Responsible for Store/Floorplans across and executing large catalogue setups across 3 sites
- Building rapport with large commercial clients
- Stocktake and Auditing compliance
- Handpicked by CEO to attend leadership by design course in Brisbane for future leaders
- Identified and recommended areas for improvement in processes with targeted solutions.
- Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
- Guided daily activities, overseeing accounts receivable, inventory reporting and bank deposits.
- Communicated with key account contacts, responded to complex customer needs and consulted partners to boost sales among valued customers.
Store Manager
Amart Furniture
01.2020 - 06.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Senior Assistant Manager
Amart Furniture
01.2017 - 01.2020
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Compiled financial data to comply with budget.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Mentored team members to enhance professional development and accountability in workplace.
Store Manager
The Outdoor Furniture Specialists
01.2015 - 01.2017
Assistant Manager
Aussie Living Furniture & Bedding
12.2011 - 12.2014
Supervisor
Beachfront Bicheno Bar & Hotel
02.2008 - 09.2011
Education
High School Diploma -
Scotch College
Swanbourne, WA11.2005
Skills
- Shrinkage Prevention
- Inventory Tracking and Management
- Develop Policies
- Recognition Programs
- Retail Store Management
- Operational Standards
- Profit and Loss Management
- Budgeting and Cost Control
- Hiring and Onboarding
- Business Leadership
Timeline
Senior Store Manager
Amart Furniture
06.2022 - 08.2023
Store Manager
Amart Furniture
01.2020 - 06.2022
Senior Assistant Manager
Amart Furniture
01.2017 - 01.2020
Store Manager
The Outdoor Furniture Specialists
01.2015 - 01.2017
Assistant Manager
Aussie Living Furniture & Bedding
12.2011 - 12.2014
Supervisor
Beachfront Bicheno Bar & Hotel
02.2008 - 09.2011
High School Diploma -
Scotch College