Summary
Overview
Work History
Skills
Timeline
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Stuart Grenfell

Perth,W.A

Summary

Industrious Site Administrator with strong leadership and organizational skills to successfully take on multiple tasks in fast-paced environment. Demonstrates sound technical knowledge along with excellent analytical and troubleshooting talents.

Overview

20
20
years of professional experience

Work History

Site Administrator

Sodexo, Karara
08.2024 - Current
  • Providing essential administrative support, including roster management, reporting, and maintaining key documents, like Airline and frieght reports, HR stats, and emergency call lists, producing housekeeping cleaning runs.
  • Travel and Accommodation bookings and maintenance using INX software, accommodation check in.
  • Airline check-in and ground handling duties including aircraft dispatch and freight and passenger manifest management
  • Welcoming and assisting visitors and residents, addressing concerns and escalating issues to ensure a positive experience for all
  • Safety and Maintenance: Report maintenance issues (e.g., air conditioning faults, leaking taps), ensure adherence to safety protocols, and assist with emergency drills and muster activities.
  • Maintaining compliance with all policies and procedures, including HSE, HACCP, Sodexo’s standards.

Casual- Cabin Crew

Qantas Airways Limited
12.2021 - 08.2024
  • Casual Cabin Crew operating on B737 and A330 to destinations throughout Australia, New Zealand and Indonesia
  • Providing world class personalised Customer Service while representing the Qantas Airways brand

Mobile Concierge

Guest Ready Air BNB Management
03.2020 - 11.2021
  • Based in the cities of London and then Istanbul, Turkey this was a mobile field-based role providing frontline Customer Service and Guest care for a short let property management company
  • This role involved everything from meeting International guests and providing mobile check-in at properties, conducting familiarisation tours, to being a central point of contact for their every wish during their stay
  • I was also the central point of contact and trouble shooter providing solutions to problems with a moments notice
  • This was a fast-paced Customer centric role that required constant re prioritisation of tasks, attention to detail and the ability to think on my feet and solve problems seamlessly
  • This was a contract role that I left to return to Australia

Customer Service Manager

British Airways PLC
05.2014 - 03.2020
  • Operating on A319/A320/A321, B777, B787, B747 as Cabin Crew to World-Wide destinations from London Heathrow Airport
  • Promoted to Customer Service Manager after two years in charge of creating and managing the Customer Service experience for up 456 customers at a time
  • This was fast paced multi dimensional role with time split between operational and business areas
  • I lead, coached, mentored and performance managed Cabin Crew while striving to exceed business targets
  • Keeping the Customer at the heart of everything I did achievements included: Regularly awarded Golden tickets from VIP and high value customers for providing outstanding Customer Service
  • Project work in product design and development
  • Delivering Corporate and Aviation training to Diverse audiences
  • Bulk Recruitment
  • Brand management, Crisis management
  • Escalated Customer complaint resolution

Senior Cabin Crew

Virgin Atlantic Airways
03.2013 - 05.2014
  • Selected from a field of 850 candidates for a secondment to Virgin‘s parent Airline, Virgin Atlantic Airways based at London‘s Heathrow and Gatwick Airports
  • Working as a Senior Cabin Crew member on A340, A330 and B747 Aircraft to World-Wide destinations
  • Representing the Virgin Brand and providing award winning customer service in the Economy, Premium Economy and Upper-class (First Class) Cabins
  • Reason for leaving, this position was a 12 month secondment only

Cabin Supervisor

Virgin Australia
01.2005 - 05.2013
  • After two years as Cabin Crew on B737 and E-Jet Aircraft promoted to Cabin Supervisor
  • My role included motivating and leading Cabin Crew to improve performance and exceed Virgin Australia’s business targets while providing personalised customer service and award winning guest care
  • I also: Managed a full scale life critical on-board emergency
  • I was also part of a service design team as the airline went through a re-branding phase from a low-cost leisure airline into a full service premium carrier

Skills

  • Roster management
  • Data reporting
  • Travel bookings
  • Accommodation management
  • Customer service
  • Airline check-in
  • Safety compliance
  • Emergency response
  • Problem solving
  • Effective communication
  • Team leadership
  • Crisis management
  • Attention to detail

Timeline

Site Administrator

Sodexo, Karara
08.2024 - Current

Casual- Cabin Crew

Qantas Airways Limited
12.2021 - 08.2024

Mobile Concierge

Guest Ready Air BNB Management
03.2020 - 11.2021

Customer Service Manager

British Airways PLC
05.2014 - 03.2020

Senior Cabin Crew

Virgin Atlantic Airways
03.2013 - 05.2014

Cabin Supervisor

Virgin Australia
01.2005 - 05.2013

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Stuart Grenfell