Stuart Hetherington
Sunbury,Victoria
Summary
A highly effective Service Manager specialising in business development, technician leadership, OHS&E compliance, and workshop profitability. Confident leader dedicated to process and procedure. Exceeds expectations for staff performance, consistently enforces rules and seeks opportunities for team improvement. Offers high integrity, attention to detail and excellent decision-making abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
National Service Manager
TOMRA Food
06.2021 - Current
- Lead and develop a remote team of 15 Field Service Engineers, 3 Service Administration Staff and 2 Parts Interpreters
- Key responsibilities include Business Development, OHS&E compliance, and Department leadership
- Achievements include meeting targets of 15% growth year on year, increasing the team of Field Service Engineers from 7 to 15, and overseeing the implementation of a new CRM (Microsoft Dynamics) and establishment of Melbourne Office and Parts Department.
Regional Service Manager
Southern States Group
07.2016 - 06.2021
- Service Manager to workshop of 30+ technicians/apprentices and 4 administration staff
- Customer base across Victoria and Tasmania
- Key responsibilities include Business Development, Technician leadership, and OHS&E compliance
- Achievements include increasing profitability of workshop year on year by 8%, qualifying 8 apprentices, reducing lost time due to injuries, and being a key account manager for service contracts with TOLL, Linfox, ALDI, and COLES Online.
Quality Control Manager
Southern States Group
07.2014 - 07.2016
- Increase quality of work completed by technicians and apprentices within Southern States Group
- Key responsibilities include identifying disparities in technician knowledge, implementing strategies to address faults in workmanship, and increasing productivity and reducing rectifications
- Achievements include implementing in-house university training strategies, reducing rectifications across the company, and introducing continuous improvements to increase productivity.
Refrigeration Mechanic
Southern States Group
07.2011 - 07.2015
- Service and Install Refrigeration equipment to national standards
- Key responsibilities include installation and servicing of refrigeration equipment.
Education
BTS Leadership Training -
Cert 3 Mechanical Engineering (Refrigeration) -
RMIT
Bachelor of Engineering Swinburne -
Skills
- Business Development
- Technician Leadership
- Continuous Improvement
- OHS&E Compliance
- Customer Relationship
- Excellent Time Management
- Strong Work Ethic
- Professional, Ambitious
- Committed to Excellence
- Performance Monitoring
- Safety Processes
- Performance Improvement
- Customer Service
- Project Planning
- Policy Administration
- Budget Management
- Employee Development
- Schedule Management
- Cost Control
- Staff Management
- Computer Skills
- Goal Setting
- Performance Tracking and Evaluation
- Team Leadership
- Onboarding and Orientation
- Hiring and Training
Certification
- Refrigerant Handling Licence No:L074963
- Forklift Licence
- Unrestricted Victorian Drivers Licence
- Construction White Card No:000517827101
- Working with Children No:1878147A-01
- Working Safely at Heights
- Test and Tag No: TTT32084
References
- Jessica Giampicollo, Group Legal Counsel, +61 405 153 082
- Andrew O’Brien, VP, Head of Service and Projects, TOMRA, +61 431 197 073
Timeline
National Service Manager
TOMRA Food
06.2021 - Current
Regional Service Manager
Southern States Group
07.2016 - 06.2021
Quality Control Manager
Southern States Group
07.2014 - 07.2016
Refrigeration Mechanic
Southern States Group
07.2011 - 07.2015
BTS Leadership Training -
Cert 3 Mechanical Engineering (Refrigeration) -
RMIT
Bachelor of Engineering Swinburne -
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