Stuart Jamieson
Maddington,Australia
Summary
Logistics professional with solid foundation in ground handling, offering reliable support for efficient airport operations. Skilled in managing passengers, cargo and baggage, ensuring accuracy and safety. Known for strong teamwork and ability to meet dynamic operational needs, that are easily transferable to all industries.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Ground Handler
Aeodrome Management Services (AMS) Pty Ltd
01.2017 - Current
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Contributed to on-time departures by effectively marshalling aircraft into position for takeoff.
- Upheld company reputation through professional appearance and behaviour when interacting with passengers and clients.
- Ensured timely delivery of baggage to passengers, prioritizing speed and accuracy.
- Provided exceptional customer service, addressing passenger inquiries and resolving concerns efficiently.
- Monitored weather conditions closely, adapting operational plans accordingly to minimize disruptions.
- Assisted passengers requiring special assistance, providing compassionate care while maintaining punctuality.
- Fostered a culture of teamwork among colleagues, leading to improved collaboration in high-pressure situations.
- Performed thorough inspections of ground support equipment, ensuring optimal performance and adherence to safety guidelines.
- Coordinated with flight crews and airline representatives to facilitate seamless communication between parties.
- Enhanced ground handling efficiency by streamlining processes and implementing new procedures.
- Managed boarding gate operations, ensuring a smooth process for passengers during boarding and deplaning.
- Improved safety standards by conducting regular audits and addressing identified issues promptly.
- Utilized resource management skills to allocate appropriate personnel and equipment for each assigned task.
- Reduced aircraft turnaround time with meticulous planning and coordination of ground services.
- Maintained accurate records for fueling activities, ensuring compliance with regulations and proper invoicing.
- Participated in ongoing training programs, staying current with industry best practices for ground handling operations.
- Collaborated with team members to complete tasks efficiently, resulting in quicker aircraft turnarounds.
- Troubleshot issues that arose during daily operations, taking decisive action to resolve problems swiftly.
- Loaded and unloaded materials onto and off of aircraft for fast processing.
- Maintained clean, orderly work environment free of hazards.
- Operated equipment while observing standard safety procedures.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Refuelled daily aircraft for arrival and departure flights.
- Identified prohibited items in luggage and on passengers, minimizing potential risks to flight safety.
- Demonstrated professionalism under pressure by maintaining composure during high-traffic periods or tense situations with passengers who were uncooperative or agitated.
- Enhanced airport security by thoroughly screening passengers and their belongings.
- Provided exceptional customer service while maintaining strict vigilance over airport security measures.
- Maintained a secure and orderly environment at checkpoints, ensuring proper queuing and adherence to airport security guidelines.
- Collaborated with team members to ensure consistent implementation of airport security protocols and procedures.
- Regularly updated knowledge on aviation security regulations and guidelines to maintain optimal performance in role.
- Contributed to the overall safety of airport operations by promptly reporting any suspicious activities or behaviours observed during security screenings.
- Efficiently resolved issues involving prohibited items by guiding passengers through appropriate disposal or alternative storage options.
- Conducted carry-on and checked baggage searches to locate prohibited items such as weapons.
- Supported management with incident reporting, documentation, and follow-up actions as needed for continuous improvement efforts.
- Participated in emergency drills and exercises, improving response time and coordination during critical incidents.
- Maintained a safe environment for travellers by promptly identifying and resolving any possible security concerns.
- Increased awareness among travellers about airport security regulations through clear communication of rules and expectations at checkpoints.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Successfully dangerous goods awareness course.
- Successfully completed Cert 2 in Security and Crowd Control.
- Fully experienced with working with Helicopter operations.
- Completed radio license.
- Over 30 years of communicating on radios.
Cargo Services Dnata
01.2013 - 12.2016
- I oversaw the delivery of a customer centric ramp and cargo operation including the supervision, organisation and coordination of all work areas throughout all of my operational shifts
- I always ensured the efficient and effective allocation of resources to deliver operational requirements and meet Service Level Agreements, Department of Agriculture, Department of Transports and Regional Services Regulations and Australian Customs Requirements throughout all of my operational shifts
- I oversaw and monitored business processes and standard operating procedures ensuring not only my compliance to industry standards, legislation and Dnata Airport Services' policy and procedures but the compliance of all other employees who are working during my operational shift
- I ensured compliance with OH & S Regulations, Company OH & S Policies and Environmental Protection to ensure the safety of all other employees by taking correct action where or whenever required
- I always ensured the safe operation of equipment, machines and vehicles by reinforcing a positive safety culture within the team
- I demonstrated this by always remaining focussed on awareness and vigilance at all times
- I reported any incidents immediately
- I maintained awareness and obligations that are involved in the reporting of any incidents that may have occurred
- I prided myself on maintaining a good repour and on building strong working relationships with all Dnata Airport Services staff and client airline employees or delegates
- I promoted and maintained a positive company image by wearing correct uniform, grooming, behaviours and services appropriate to Dnata Airport Services
- I ensured that I complied with all Dnata Standard Operating Procedures and Policies at all times
- I provided an efficient and effective service, meeting and exceeding the company and clients expectations at all times
- I successfully managed the day-to-day complexities of business issues and competing demands within an environment of sensitivities, constraints and competing stakeholder priorities
Ramp Supervisor
TollDnata
01.2006 - 01.2013
- Overseeing all Ramp Staff on my shift
- Monitor all turn arounds on all aircrafts
- Staff allocations on all aircrafts
- Covered sick leave during shift
- Shift reports
- Follow all Occupation Health and Safety Policies and procedures throughout shift
Leading Hand
Skystar
01.2004 - 01.2006
- Overseeing the turnaround of designated aircraft
- Following all Occupation Health and Safety Policies and procedures throughout shift
Ramp
Qantas
01.2001 - 01.2004
- Driving of the following tarmac equipment: Eurostairs, Van/Car, Pushout Tractor, Ramp Tug, Trucks, Mobile Stairs, Shinko, J.C.P.L, Forklift, Mobile Conveyor
- Ability to work at both the Domestic and International level Airports
- Extensive experience in all aspects of handling Air Freight
- Ability to work shifts as required
- Proficient in the training of staff in all aspects of Airport Tarmac Service Operations
- Strong skills in Baggage Handling
- Excellent skills in the Cleaning of aircraft
- Extensive knowledge of all Airport Standards and Procedures
Ramp
Ansett
01.1993 - 01.2001
- Driving of the following tarmac equipment: Eurostairs, Van/Car, Pushout Tractor, Ramp Tug, Trucks, Mobile Stairs, Shinko, J.C.P.L, Forklift, Mobile Conveyor
- Ability to work at both the Domestic and International level Airports
- Extensive experience in all aspects of handling Air Freight
- Ability to work shifts as required
- Proficient in the training of staff in all aspects of Airport Tarmac Service Operations
- Strong skills in Baggage Handling
- Excellent skills in the Cleaning of aircraft
- Extensive knowledge of all Airport Standards and Procedures
Education
High School Diploma -
Kelmscott Senior High School
Kelmscott, WA11-1984
Skills
- Professional approach to all obligations and work commitments
- Strong work ethic and attention to detail
- Excellent interpersonal, communication and motivational skills
- Excellent organizing and planning skills
- Effective decision making and problem solving skills
- Confident in multi-tasking and team orientated environments
- Show initiative
- On-going willingness and motivation to learn
Trainingundertaken
- Forklift Safety
- Dangerous Goods
- Restraining Heavy Goods
Professionalreferences
- Phil McGuire, 0401090103
- Grant Harris, 0424250319
Licenses
- A
- B
- C
Employmentnumber
62696
Demonstratedabilities
- Professional approach to all obligations and work commitments.
- Strong work ethic and attention to detail.
- Excellent interpersonal, communication and motivational skills.
- Excellent organizing and planning skills.
- Effective decision making and problem solving skills.
- Confident in multi-tasking and team orientated environments.
- Show initiative.
- Ongoing willingness and motivation to learn.
Certification
- First Aide
- Cert 11 in Security Operations
- ARO Refresher Course
- Forklift Safety
- Dangerous Goods
- Restraining Heavy Goods
Timeline
Ground Handler
Aeodrome Management Services (AMS) Pty Ltd
01.2017 - Current
Cargo Services Dnata
01.2013 - 12.2016
Ramp Supervisor
TollDnata
01.2006 - 01.2013
Leading Hand
Skystar
01.2004 - 01.2006
Ramp
Qantas
01.2001 - 01.2004
Ramp
Ansett
01.1993 - 01.2001
High School Diploma -
Kelmscott Senior High School
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