Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stuart Liversage

Carlingford,NSW

Summary

Seasoned Sales/Business Development Executive with 15+ years experience in the Digital Media & Gaming Industry. Driven salesperson with a demonstrated track-record of meeting and exceeding sales KPIs and providing exceptional customer experiences.

Overview

29
29
years of professional experience

Work History

Sales Manager Government ANZ

JSL Media
11.2020 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Developed new business leads & opportunities ANZ through outbound conference calls/video calls & emails.
  • Negotiate & close sales daily.
  • CRM used Pipedrive.
  • Generate leads through outbound prospecting & attending conferences.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counselled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Maintain & grow client portfolio through our publications
  • Implemented systems and procedures to increase sales.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Top Digital Sales Performer 2021 - 2022 & 2023

Sales Manager Government & Retail B2B Solutions

Intermedia Group
05.2015 - 10.2020
  • Generate leads through outbound prospecting & attending conferences.
  • Provided client solutions through content marketing and direct digital display advertising generating quick client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Negotiate & close sales daily.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counselled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Established and cultivated solid business relationships with new or existing customers.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Implemented systems and procedures to increase sales.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Facilitated business by implementing practical networking techniques.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Number 1 digital sales performer 2016 - 2020.
  • CRM used ACT
  • Introduced new accounts such as Mastercard, Brother, ELO Digital, Case Construction, Mercedes, BMW Group, Interflow, Toyota, Objective, Technology One, Unisys, Pitney Bowes.

Business Development Manager NSW

NewsCorp
06.2011 - 04.2015
  • Generated new business leads with outbound prospecting and strategic plans.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • CRM used Salesforce

Senior Account Manager Direct Sales

Australian Radio Network
04.2005 - 12.2010
  • Mentored junior account management professionals to develop skills and increase company revenue through our Switch On Your Brand Product.
  • New business hunter and multiple award winner at ARN
  • Achieved the Million dollar sales club 2006 - 2009
  • Met & exceeded sales KPI's year on year.
  • Worked with customers to develop strategic business and account plans.
  • Propose solutions to meet unique customer needs.
  • Reported to management twice weekly.
  • Negotiate & close sales daily.
  • Updated CRM daily.

Residential Sales Consultant

Epping First National Real Estate
07.2002 - 03.2005
  • Prospected for new listing through business development area (BDA).
  • Generate listing by outbound prospecting; door knocking, letter box drops and cold calling.
  • Prepared and presented contracts and other legal documents to clients.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
  • Conduct property appraisals, identify customer needs and persuade prospect to list properties with Epping First National.
  • Met & exceeded sales KPI's & was a member of the First National Gold Award Club 2003 - 2005.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Reviewed and executed confidential documents, contracts and disclosures.

Casino Table Games Supervisor

Star City Casino
08.1995 - 07.2002
  • Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
  • Watched closely to catch errors and notified surveillance of irregularities.
  • Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
  • Monitored chips purchases, table inventories and player win ratios.
  • Oversaw area games to maintain security and compliance.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Trained, supervised and evaluated workers.
  • Performed paperwork required for monetary transactions.
  • Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
  • Efficiently managed accurate money transfers and protected transactions with standardized procedures.
  • Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
  • Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
  • Monitored patrons for signs of compulsive gambling.
  • Oversaw currency exchange requests for customers, confirming provision of requested combinations of bills and coins.
  • Contacted security department to discuss potential or confirmed illegal activities and cheating.
  • Watched gamblers on floor to isolate cheaters by identifying card counting or marking cards.
  • Established and maintained banks and table bet limits for each supervised game.

Table Games Croupier/Keno/Poker Machines

Sheraton Breakwater Casino Hotel
10.1994 - 08.1995
  • Collected and distributed losing and winning bets by calculating odds and payouts.
  • Maintained personable and professional demeanor when dealing with ill-mannered or dishonest casino-goers.
  • Monitored game table for signs of cheating or other criminal activities by observing body language and behaviors of gamblers.
  • Explained rules, variations and betting structures of games such as Blackjack, Roulette and Baccarat, Sic Bo, Two Up, Money Wheel & Mini Dice.
  • Dealt and conducted table games by shuffling and distributing cards while giving players prompts to play.
  • Welcomed customers and established immediate rapport to encourage gameplay.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Prepared players to join games by explaining rules and exchanging money for chips.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Dealt cards and compared hands to determine winners of games such as blackjack.
  • Controlled equipment such as roulette wheels to run games.
  • Maintained rules for games and identified instances of cheating, notifying security team.
  • Applied standard or special rules to games based on pre-agreed game rules.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Certificate IV -

Australian Professional Golfers Association
Sydney, NSW
1993

Bachelor of Arts - Business Management

Scottsdale Community College
USA
1992

High School Diploma -

The Kings School
Parramatta, NSW
1988

Skills

  • KPI Tracking
  • Staff Management
  • Solution Selling
  • National Account Management
  • Business Development Manager
  • Key Account Manager
  • Pipeline Management
  • Strategic Account Development
  • New Business Development
  • Proposal Development
  • Sales Operation
  • Territory Sales Management
  • Performance Management
  • Lead Generation
  • Sales Reporting
  • Sales Process
  • Sales Presentations
  • Prospecting Skills
  • National Accounts Management
  • Social Media Savvy
  • CRM Software
  • Direct Sales
  • B to B Sales
  • Sales Expertise
  • Salesforce
  • Goal Setting
  • Analytical Problem Solver
  • Problem solving
  • Conflict resolution
  • Sales forecasting
  • Customer retention
  • Networking abilities
  • Sales coaching
  • Motivational skills
  • Gaming compliance

Timeline

Sales Manager Government ANZ

JSL Media
11.2020 - Current

Sales Manager Government & Retail B2B Solutions

Intermedia Group
05.2015 - 10.2020

Business Development Manager NSW

NewsCorp
06.2011 - 04.2015

Senior Account Manager Direct Sales

Australian Radio Network
04.2005 - 12.2010

Residential Sales Consultant

Epping First National Real Estate
07.2002 - 03.2005

Casino Table Games Supervisor

Star City Casino
08.1995 - 07.2002

Table Games Croupier/Keno/Poker Machines

Sheraton Breakwater Casino Hotel
10.1994 - 08.1995

Certificate IV -

Australian Professional Golfers Association

Bachelor of Arts - Business Management

Scottsdale Community College

High School Diploma -

The Kings School

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Stuart Liversage