STUART MACDONALD
Hornsby,NSW
Summary
Experienced IT professional with over 10 years of industry expertise, specializing in desktop support. Proven track record in providing technical assistance and troubleshooting for seamless operations. Adept at system administration tasks to enhance efficiency and productivity. Committed to delivering exceptional customer service and promptly resolving complex technical issues. Seeking new opportunities to leverage skills and contribute to the success of a dynamic organization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Systems Support Officer
Insignia Financial
04.2019 - 10.2024
- Desktop support and setup (Physical)
- Alert Monitoring (Logic Monitor) of server issues
- Maintenance on servers with low disk space or errors reported by Logic Monitor
- Azure and Office365 data and licensing
- SharePoint access
- MS Entra ID for privileged access
- Hybrid Active Directory
- Intune for deleting Teams Room user access
- Exchange On-prem and Cloud mailbox setups
- Creation of Teams sites within O365
- Creation and installation of Teams & Zoom Rooms
- Troubleshooting of Meeting room issues (i.e., Sound, Video and booked meetings)
- Setup of Room Finder feature in Outlook
- Creation of and access too Shared Mailboxes
- Delegation within O365 for delegation and mail flow of Mailboxes
- Access to Distribution lists
- Project work (Design and Implementation of hardware and software)
- Presentation of changes in Change management meeting
- Liaise with different departments for Project work
- Support Queue access of Tickets in ServiceNow
- Windows 10 troubleshooting
- Printing problems (physical or software) and setups on servers
- Shared drive access
- Restoration of user data to shared drives and OneDrive
- Network issues of end user’s
- Email troubleshooting (i.e., Bounced messages, Held messages)
- Outlook issues (i.e., Disabled plugins or profile problems)
- Printer support (i.e., Trouble shooting of printer issues)
- MacBook and iMac setup, via Monkey or JAMF
- Mac issues (i.e., shared drive access, printers and other issues)
- Software and Web page issues
- Installation and repair of applications
- IT Hardware Purchases
- Remote hardware support (i.e., SCCM, Zoom)
- Re-Imaging of Hardware using SCCM
- Physical Support of Sydney offices
- Afterhours support for hardware installations and upgrades
- Coaching of new Staff & presentation of changes made
- Provide instructions and uses for our technology to end users
- Raising problems in Team meetings for re-occurring tickets
- Help to improve processes and procedures (i.e., MAC setup documentation)
- AD Audit+ used to track changes to shared drives and user access
- Ticket system Service Now
- Ticket system Jira
- Wiki knowledge base within Confluence
- Setup of SSO for Zoom application
- Change Certificate for Zoom Portal
- Patching of ports
- Printer queue setup on servers
IT Support Officer Level 1 & 2
Campaigntrack
11.2017 - 01.2019
- Desktop support and setup (Includes Windows 10, AV, remote desktop software and Adobe Suite)
- Building and troubleshooting of hardware, Intel NUC, desktop or laptops
- Installation of Office 365 and Administration
- Purchase of computers, printers, Uninterruptable Power Supply (UPS), Monitor’s, cables and adapters
- G Suite Administration E.g
- User setup, group and email administration
- HP and Cisco Switch installation and configuration (Vlan setup)
- AWS creation of EC2 instances
- Creation and restoration of backups for AWS using Cloud Ranger images
- WordPress installation on AWS
- Creation of and resolution of cases within Sysaid management software along with configuration
- Creation of Documentation within Atlassian Confluence software
- Server problem diagnosis via event viewer and other
- Network problem resolution
- WatchGuard firewall installation and setup for offsite location
- WatchGuard Dimensions firewall logging software setup and use
- 3CX phone system, user setup
- Distributed File System (DFS), addition of extra space for a Namespace and change staging value
- VMWare 5.5 – 6.5 used to add additional space to a server via a new virtual disk
- Help in the creation of a Disaster Recovery Plan
- Veeam Backup & Replication 9.5 (Checking and creating backup jobs)
- Disaster Recovery Planning including infrastructure redundancy
Support Engineer Level 1 & 2
Exclusive Networks
06.2014 - 10.2017
- Company Overview: Company Name Changed from Whitegold
- Installation of desktop programs, e.g
- Barracuda Archiver plugin for Outlook, Web browsers, Antivirus programs
- Software installation and updates via active directory
- Building and troubleshooting of hardware, Intel NUC, desktop or laptops
- Installation of Office 2013 and 2016 (office 365 desktop version)
- Installation of Windows 8 and 10
- Outlook troubleshooting, new profile creation
- Server log checking
- Firewall installation and troubleshooting via email or remote support
- Vender liaison and ticket creation
- Ticket Creation via NetSuite
- Out of hours support
- Onsite installation of Firewalls and support
- Creation of New user accounts via Active Directory and Exchange 2010
- Remote desktop support via Team Viewer
- Server log checking
- Company Name Changed from Whitegold
Support Engineer Level 1 & 2
Whitegold Solutions
04.2012 - 06.2014
- Installation of desktop programs, e.g
- Barracuda Archiver plugin for Outlook, Web browsers, Antivirus programs
- Software installation and updates via active directory
- Building and troubleshooting of hardware, Intel NUC, desktop or laptops
- Installation of Office 2013 and 2016 (office 365 desktop version)
- Installation of Windows 8 and 10
- Outlook troubleshooting, new profile creation
- Server log checking
- Firewall installation and troubleshooting via email or remote support
- Vender liaison and ticket creation
- Infection removal
- Ticket Creation via Netsuite
- Out of hours support
- Onsite installation of Firewalls and support
- Creation of New user accounts via Active Directory and Exchange 2010
- Remote desktop support via Team Viewer
- Server log checking
Education
Automating Administration with Windows PowerShell -
Administering System Center Configuration Manager -
12.2019
Cumulus Networks Linux Boot Camp - SDN
12.2017
Junos Operating System Highlights - command line
12.2017
Fortinet NSE 4 Network Security Professional -
12.2017
FortiSIEM Basic Training -
12.2017
Rubrik Briklayer for Sales -
12.2017
Nutanix SE – NSES -
12.2017
Information Technology (Networking) Diploma -
12.2011
Information Technology (Networking) Diploma -
12.2010
Information Technology (Networking) Cert 3 & 4 -
12.2009
Skills
- Handling of customer inquiries
- Communicating with systems support personnel and salespeople
- Conversing with Vendor Engineers
- Sharing Information with shift members
- Effective communication of work problems or updates
- Friendly, I work well with co-workers, helping when needed
- Adaptable, very good at getting to know new equipment and software quickly
- Dependable, can work without supervision
Certification
- 2017, Cumulus Networks Linux Boot Camp SDN
- 2017, Junos Operating System Highlights (command line)
- 2017, Fortinet NSE 4 Network Security Professional
- 2017, FortiSIEM Basic Training
- 2017, Rubrik Briklayer for Sales
- 2017, Nutanix SE – NSES
- 2019, 20703-1B Administering System Center Configuration Manager
- 2021, 10961C Automating Administration with Windows PowerShell
Awards
04/20/17, Runner up FortiMastermind Quiz APAC
Hobbies and Interests
- Tennis
- Reading
- Karate
- Computers
- VR
Furthertraining
02/17/11, 04/10/12, Technical Support Officer, Part time: Contract Work, Installation of desktop programs, e.g. Barracuda Archiver plugin for Outlook, Web browsers, Antivirus programs, Installation of Office 2010, Building and troubleshooting of hardware, desktop or laptops, Installation of Windows 8, 10 and joined to the Domain, Server setup and troubleshooting, Server Image builds
Timeline
Systems Support Officer
Insignia Financial
04.2019 - 10.2024
IT Support Officer Level 1 & 2
Campaigntrack
11.2017 - 01.2019
Support Engineer Level 1 & 2
Exclusive Networks
06.2014 - 10.2017
Support Engineer Level 1 & 2
Whitegold Solutions
04.2012 - 06.2014
Administering System Center Configuration Manager -
Cumulus Networks Linux Boot Camp - SDN
Junos Operating System Highlights - command line
Fortinet NSE 4 Network Security Professional -
FortiSIEM Basic Training -
Rubrik Briklayer for Sales -
Nutanix SE – NSES -
Information Technology (Networking) Diploma -
Information Technology (Networking) Diploma -
Information Technology (Networking) Cert 3 & 4 -
- 2017, Cumulus Networks Linux Boot Camp SDN
- 2017, Junos Operating System Highlights (command line)
- 2017, Fortinet NSE 4 Network Security Professional
- 2017, FortiSIEM Basic Training
- 2017, Rubrik Briklayer for Sales
- 2017, Nutanix SE – NSES
- 2019, 20703-1B Administering System Center Configuration Manager
- 2021, 10961C Automating Administration with Windows PowerShell
Automating Administration with Windows PowerShell -
Similar Profiles
Zoe ApperleyZoe Apperley
Customer Service Specialist at Insignia FinancialCustomer Service Specialist at Insignia Financial
Udhayamoorthy KarunamoorthyUdhayamoorthy Karunamoorthy
Senior DevOps Engineer at Insignia FinancialSenior DevOps Engineer at Insignia Financial
Fardeen MohammedFardeen Mohammed
Software Engineer at Insignia FinancialSoftware Engineer at Insignia Financial