Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Stuart McLeod

Mount Gravatt

Summary

Accomplished Boutique Manager with a solid track record at Longchamp, known for outstanding customer service and visual merchandising expertise. Drove sales growth through innovative concepts and impactful events, establishing a loyal clientele in the local market. Strong leadership and training capabilities, resulting in improved team performance nationwide while keeping abreast of fashion trends and brand positioning.

Overview

9
9
years of professional experience

Work History

Boutique Manager

Longchamp
06.2021 - Current
  • Boosted sales via innovative visual merchandising and engaging window displays.
  • Fostered a welcoming boutique atmosphere that encouraged customer purchases.
  • Executed brand-promoting events that increased foot traffic and garnered attention of Paris HQ.
  • Interpreted sales reports to determine best sellers and assisted Merchandising team when conducting the seasonal buy.
  • Established strong client relationships, resulting in a dedicated customer base.
  • Advised customers on styling choices and products, enhancing overall satisfaction.
  • Enhanced visual presentation by implementing company merchandising guidelines throughout boutique and David Jones locations.
  • Streamlined operations by optimizing scheduling, ordering, and merchandise management processes.
  • Trained staff in sales techniques, resulting in improved team performance and increased individual targets.
  • Collected and analyzed KPI information to track trends and make proactive changes to business operations plans.
  • Assisted in the recruitment process of new staff members, contributing valuable insights on candidate fit within the team dynamic.
  • Trained and helped onboard other store managers across our Australian network.
  • Managed team of full-time and part-time staff, trained new workers and monitored performance.
  • Developed and implemented training activities for store employees across multiple locations.
  • Provided on-site support during new boutique openings in Australia and APAC.
  • Facilitated training sessions to ensure staff proficiency in operational procedures.

Visual Merchandising Manager / Sales Associate

Freedom Australia
06.2017 - 05.2021
  • Organized special events and in-store demonstrations that showcased new products, boosting brand awareness and sales performance.
  • Trained and mentored junior staff members on visual merchandising best practices, improving overall team performance.
  • Adapted quickly to changing trends within the retail industry, embracing new methods when necessary while maintaining consistent results in sales performance metrics.
  • Oversaw visual merchandising for new store openings and store collateral change-outs.
  • Conducted regular assessments of store layout, making data-driven adjustments to optimize traffic flow and product visibility.
  • Improved store aesthetic by selecting appropriate fixtures and lighting, creating a more inviting atmosphere for customers.
  • Maintained strong knowledge of current fashion trends and consumer preferences, applying this insight to create visually appealing merchandise presentations.
  • Communicated visual merchandising information and standards via in-store training and regular meetings.
  • Created look and feel of visual merchandising publications to better target specific audiences.
  • Enhanced store visual appeal by designing and implementing creative merchandising displays.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Visual Merchandiser

H&M Hennes & Mauritz
09.2016 - 04.2017
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
  • Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
  • Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
  • Enhanced store sales by creating visually appealing and strategically placed product displays.
  • Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.

Education

Certificate - Korean Language Studies

Yonsei University
Seoul, South Korea

Bachelor of Arts - Communications

University of Southern Queensland
Toowoomba, QLD

Skills

  • Customer service
  • Store operations
  • Fashion trend awareness
  • Retail sales
  • Teamwork and collaboration
  • Team leadership
  • Verbal and written communication
  • New hire training
  • Planning and coordination
  • Interpersonal communication

Languages

Korean
Limited Working

Timeline

Boutique Manager

Longchamp
06.2021 - Current

Visual Merchandising Manager / Sales Associate

Freedom Australia
06.2017 - 05.2021

Visual Merchandiser

H&M Hennes & Mauritz
09.2016 - 04.2017

Certificate - Korean Language Studies

Yonsei University

Bachelor of Arts - Communications

University of Southern Queensland

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Stuart McLeod