Year's of professional experience
Open To Work
Stuart Riddock
Melbourne,VIC
Overview
20
20
1
1
Food and hygiene
Work Preference
Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
Host Executive Lounge Butler ( in Room Dining )Food and beverage professionalWork Type
Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal WorkLocation Preference
On-SiteLocation: Melbourne, VIC
Open to relocation: Yes
Salary Range
$1/hr - $30/hrSummary
Driven Desired Position with solid background in hospitality, adept at delivering exceptional guest experiences and maintaining welcoming environment. Successfully managed high-volume guest interactions, ensuring smooth operations and guest satisfaction. Demonstrated strong interpersonal skills and effective problem-solving abilities.
Education
No Degree -
Collingwood College
Melbourne, VICWork History
Host Executive Lounge
Pullman on the Park
Melbourne, VIC
11.2023 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservations and waitlists using hospitality management software.
- Coordinated with kitchen and service staff to enhance guest experience.
- Trained new hosts on customer service standards and operational procedures.
- Resolved guest inquiries and concerns effectively to maintain satisfaction.
- Monitored dining area for cleanliness and adherence to health regulations.
- Implemented improvements in seating arrangements to optimize flow during peak hours.
- Developed strong relationships with regular guests, fostering loyalty and repeat visits.
Butler ( in Room Dining )
Langham Hotels International Limited
Melbourne, Australia
06.2013 - 10.2023
- Award: Full Time 152 Hours Over 4 Weeks (Hospitality Industry General Award 2020)
- Category: Full Time Wage Easy Payroll Software
- Base Rate $24.98
- Meal Break Loading $24.78
- Shift Loading (Fri) $4.76
- Shift Loading (Mon - Thu) $13.46
- Public Holiday Loading $56.21
- Taxable Gross $1,266.12
- Net $1,037.12
- Payment date: 18 Jun 2025
- Superannuation Guarantee - HOST PLUS $145.60
- Gross Pay: $55,937.07
- Tax: -$8,920.00
- Net Pay: $47,017.07
- Superannuation (Award): $6,107.91
Skills
Oversaw customer service operations to improve response times and service quality Developed training programs for staff to enhance customer interaction skills Implemented feedback mechanisms to drive continuous improvement in service delivery
- Effective time management
- Team player mentality
- Multitasking proficiency
- Team collaboration
- Customer service
- Adaptable to change
- Exceptional communication
- Detail-oriented
- Guest relations
- Up-selling techniques
- Staff coordination
Led collaborative efforts among diverse teams to drive project success and enhance productivity Championed initiatives that promoted teamwork and alignment across departments Cultivated a culture of collaboration that empowered team members to excel in their roles
Executed various responsibilities concurrently to enhance overall productivity
Implemented strategic time management techniques to streamline workflows and meet deadlines
Contributed to team success through effective communication and collaboration
Leveraged exceptional communication abilities to facilitate effective information exchange
Applied precise and thorough review processes to ensure accuracy and quality
Maintained a professional appearance to foster a positive organizational culture
Oversaw guest relations initiatives to foster positive experiences and loyalty Developed strategies to address guest feedback and improve service delivery Led training sessions for staff to elevate service standards and guest satisfaction
Orchestrated staff coordination efforts to streamline project execution and communication
Oversaw reservation operations to enhance customer satisfaction and service efficiency Coordinated with cross-functional teams to optimize booking workflows Developed strategies to improve reservation accuracy and response times
Pay Summary
0:00
Personal Information
ID Number: 38164
Timeline
Host Executive Lounge
Pullman on the Park
11.2023 - Current
Butler ( in Room Dining )
Langham Hotels International Limited
06.2013 - 10.2023
No Degree -
Collingwood College