Stuart Wilkshire
Kewarra Beach ,QLD
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills with ability to understand client needs and close sales. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Bringing 2 years of related experience within Australia and 10 years of customer service in Japan.
Overview
37
37
years of professional experience
Work History
Reservations Sales Agent
ABG (Avis Budget Group)
Cairns Airport, Queensland
08.2018 - Current
- Conferred with existing and potential customers to assess requirements and propose optimal Vehicle rental solutions.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Executed sales and marketing initiatives to increase revenue for company.
- Placed sales calls and dealt with complaints and enquiries and handled sales for incoming customer calls.
- Implemented rental asset processes, including cleanliness standards.
- Drafted quotes, confirmed orders and managed transfers to other vehicles and contracts.
- Exceeded established sales goals and twice ranked inside the “top 10 of upsell sales within Australia and helped elevate location into Australian top 10 in rental upsells and insurance sales.
Professional Car Detailer
HS Kim Service PTY LTD
Cairns , Queensland
05.2018 - 08.2018
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
- Performed 30+ inspections daily and kept complete, accurate records of vehicle condition.
- Reported any customer-oriented issues immediately to duty manager and airport manager for swift assistance and resolution.
Private English Language Tutor
GABA K.K.
Tokyo , Japan
08.2006 - 11.2017
- Prepared lesson plans to meet goals identified in students' individualized study plans.
- Motivated students towards learning and studying to build self-confidence and reduce anxiety of failure in writing.
- Created special handouts, study guides and assessments to evaluate and boost student knowledge.
- Administered feedback to students using positive reinforcement techniques to encourage and build confidence.
- Updated required logs and student documentation to keep records accurate and current.
Junior Board Member
GABA K.K.
Tokyo , Japan
04.2004 - 03.2006
- Developed and created programs and monitored effectiveness against individual participant needs.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Maintained excellent attendance record, consistently arriving to work on time.
Instructor Quality Manager
GABA K.K.
Tokyo , Japan
02.2002 - 03.2004
- Led Instructor team in delivery of One to One English lessons , resulting in increased customer satisfaction .
- Maintained excellent attendance record, consistently arriving to work on time.
- Increased customer satisfaction by resolving quality control issues.
- Developed team communications and information for lessons quality control and customer satisfaction meetings.
- Managed quality assurance program, including lesson evaluations, internal training and customer surveys.
- Worked with customers to understand needs and provide customized lessons and improved service.
Aircraft Worker
Ansett Australia
Melbourne , Victoria
03.1990 - 11.2001
- Maintained, inspected, adjusted and packed aircrew flight equipment.
- Documented all inspection and maintenance actions in aircraft forms, IMDS and FERMS.
- Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety at all times.
- Completed all paperwork requirements for each task, including recording maintenance actions in aircraft logbooks.
- Maintained excellent attendance record, consistently arriving to work on time.
Junior Office Clerk
Lewis Construction Company PTY LTD
Melbourne , Victoria
02.1988 - 01.2001
- Provided clerical assistance to senior staff, such as arranging meetings, making copies and answering emails.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Received and routed business correspondence to correct departments in a timely and professional manner.
Education
Master of Business Administration -
Southern Cross University
Brisbane Lalor Secondary College
Lalor Melbourne Victoria12.1987
Lalor East Elementary
Melbourne Australia1981
Puckapunyal Elementary
Puckapunyal Australia1980
Larrakeyah Elementary
Darwin Australia1975
Skills
- Problem solving and complaint resolution
- Making reservations
- Sales generation
- Reservations assistance
- Sales processes
- Sales Reporting
- Sales pitching
- Agent collaboration
- Sales Goals
- Telephone reservations
- Reservations management
- Proactive salesmanship
- Fantastic salesmanship
- Sales proficiency
Accomplishments
Twice ranked within Australian top 10 in upsells and helped Cairns airport sales team to top 10 in numerous sales categories also awarded "Peoples Choice Award" for customer service at the end of February 2020.
Five times best English instructor Ebisu English Learning Studio in Tokyo Japan.
One time best company overall English instructor of Japan with GABA K.K.
Twice best company overall Quality Manager of Japan with GABA K.K.
Received Reach Out Award of Excellence with Ansett Australia for customer service.
Timeline
Reservations Sales Agent
ABG (Avis Budget Group)
08.2018 - Current
Professional Car Detailer
HS Kim Service PTY LTD
05.2018 - 08.2018
Private English Language Tutor
GABA K.K.
08.2006 - 11.2017
Junior Board Member
GABA K.K.
04.2004 - 03.2006
Instructor Quality Manager
GABA K.K.
02.2002 - 03.2004
Aircraft Worker
Ansett Australia
03.1990 - 11.2001
Junior Office Clerk
Lewis Construction Company PTY LTD
02.1988 - 01.2001
Master of Business Administration -
Southern Cross University
Lalor Secondary College
Lalor East Elementary
Puckapunyal Elementary
Larrakeyah Elementary
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