Stuti Moktan
Campbelltown,NSW
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Oporto
Minto, NSW
09.2024 - 12.2024
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Customer Service Representative
KFC
Macarthur, NSW
01.2024 - 09.2024
- Operated a variety of machinery and tools safely and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Customer Service Cashier
KFC
Campbelltown, NSW
09.2023 - 12.2023
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Greeted customers promptly and responded to questions.
- Answered customers' questions and provided information on store procedures or policies.
- Answered phone calls to assist customers with questions and orders.
- Built and maintained productive relationships with employees.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Education
Graduated Certificate IV in Business -
Southern Academy of Business And Technology
Townhall, NSW07-2024
Graduated Year 10 -
Siddhartha Vanasthali Institue
Kathmandu, Nepal04-2022
High School Diploma -
Southern Academy of Business And Technology
Townhall, NSWSkills
- Customer service
- Team collaboration
- Time management
- Effective communication
- Problem solving
- Strong teamwork
- Call centre experience
- Receiving support
- In-store support
- Customer relations
- Store maintenance
Languages
English
Full Professional
Hindi
Professional
Nepali
Native/ Bilingual
Timeline
Customer Service Representative
Oporto
09.2024 - 12.2024
Customer Service Representative
KFC
01.2024 - 09.2024
Customer Service Cashier
KFC
09.2023 - 12.2023
Graduated Certificate IV in Business -
Southern Academy of Business And Technology
Graduated Year 10 -
Siddhartha Vanasthali Institue
High School Diploma -
Southern Academy of Business And Technology
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