Summary
Overview
Work History
Skills
Timeline
Generic

Queenie Su

Meadowbank,NSW

Summary

Dynamic Store Manager with a proven track record at Little Sparrow QVB, excelling in staff supervision and retail inventory management. Recognized for fostering strong customer relationships while leading teams with a positive approach, even in high-pressure situations. Implemented efficient operations that elevated customer service standards and achieved notable operational excellence. Committed to driving continuous improvement and enhancing team performance.

Overview

7
7
years of professional experience

Work History

Store Manager

Little sparrow QVB
2000
10.2024 - Current
  • Executed daily store operations with accuracy and efficiency.
  • Assessed operational efficiency of the store's departments.
  • Recruited, trained and supervised new employees.
  • Maintained adherence to safety regulations and company guidelines.
  • Managed daily banking activities such as deposits and withdrawals.
  • Established customer service standards and monitored staff compliance.
  • Monitored inventory levels and placed orders to restock shelves.
  • Coordinated employee roster each week.
  • Ensure the cleanliness and maintenance of the food service and dining area.
  • Sandwich preparation and making coffee.
  • Monitor and check the barista's coffee calibration at any time.

Store Manager

coffee emporium west ryde
2114
03.2024 - 10.2024
  • Managed tasks related to leading barista role.
  • Managed end-to-end opening and closing procedures.
  • Scheduled work assignments for team members.
  • Adhered to health guidelines by ensuring consistent cleanliness of workplace environments.
  • Established relationships with local businesses or organizations that could refer customers to the cafe.
  • Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs.
  • Ordered supplies needed for daily operations in a timely manner within budget constraints.
  • Processed various payments using the cash register.
  • Delivered orders to kitchen and checked for accuracy and correct temperature on pick-up before serving to customers.

Store Manager

Piccolo Me Sydney Olympic Park
2127
02.2023 - 04.2024
  • Delivered outstanding customer support by swiftly predicting needs.
  • Processed transactions using POS systems.
  • Ensured all work areas were kept clean and hygienic according to health regulations.
  • Managed food preparation processes to align with quality benchmarks.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Managed preparation of the weekly workforce roster.
  • Assisted staff by serving food and beverages or bussing tables.

Supervisor

Little Sparrow Sydney westfield
2000
08.2022 - 02.2023
  • Ensured each dining cup included intricate latte art.
  • Espresso machine maintenance.
  • Refined coffee grinder calibration process.
  • Café opening and closing.
  • Transaction processing.
  • Capable of handling 7 kg of coffee on my own.
  • Handle daily orders.
  • Arrange employees' work.
  • Handle daily settlement accounts.
  • Manage the daily cleaning work in the store.
  • Provided comprehensive updates on store operations to the management.

Manager/Barista Manager

Plus Two Specialty coffee
2017
11.2021 - 07.2022
  • Taking orders and serving customers.
  • Master my latte art.
  • Prepare hot and cold beverages.
  • Cafe Opening and Closing.
  • Inventory monitoring.
  • Hand Pour Coffee (V60): Ethiopia & Geisha.
  • Cold brew.
  • Adjusting grinder.
  • Manage inventory and order.
  • Customer Table Service.

Barista

Oliver Brown Sydney Olympic Park
2127
04.2021 - 02.2022

Supervisor

Muffin Break DFO
2140
08.2018 - 07.2021

Skills

  • Store operations oversight
  • Documentation and reporting
  • Staff supervision
  • Customer service
  • Team leadership and coaching
  • Retail inventory management
  • Problem-solving
  • Customer relations
  • Work with a smile
  • Under pressure

Timeline

Store Manager

Little sparrow QVB
10.2024 - Current

Store Manager

coffee emporium west ryde
03.2024 - 10.2024

Store Manager

Piccolo Me Sydney Olympic Park
02.2023 - 04.2024

Supervisor

Little Sparrow Sydney westfield
08.2022 - 02.2023

Manager/Barista Manager

Plus Two Specialty coffee
11.2021 - 07.2022

Barista

Oliver Brown Sydney Olympic Park
04.2021 - 02.2022

Supervisor

Muffin Break DFO
08.2018 - 07.2021

Similar Profiles

CREATE PROFILE
Queenie Su