Suad Bekhit
Rockbank,VIC
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
4
4
years of professional experience
Work History
Team Leader
KFC
08.2019 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Cross-trained and provided back up for customer service managers.
- Boost customer service team productivity while maximising customer satisfaction with strategic call management and process improvement strategies
- Stands for long hours and completes demanding work in high volume settings. Service-orientated,punctual and hard working with excellent people skills
Team Member
Coles Supermarket
10.2021 - 07.2023
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Assisted customers with purchases by providing knowledgeable recommendations and suggestions, educating customers on standard preparation and food pairing.
- Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
- Retrieved items for customers and verified prices.
- Checked for outdated and overripe grocery items and removed from inventory.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Recommended products to customers to drive sales.
- Monitored customers demonstrating suspicious actions to support inventory loss prevention objectives.
Education
High School Diploma -
Footscray City College
Footscray, VIC10.2022
Skills
- Quality Standards
- Social Justice
- Issue Resolution
- Daily Workflow Improvement
- Sales Expertise
- Safety Processes
- Staff Training
- Inventory Accuracy
- Job Assignments
- Coaching and Mentoring
- Cash Register Operations
Timeline
Team Member
Coles Supermarket
10.2021 - 07.2023
Team Leader
KFC
08.2019 - Current
High School Diploma -
Footscray City College