Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
References
Timeline
Generic
Subarna Banjara

Subarna Banjara

Dubai International City,UAE

Summary

Searching for a desirable opportunity with which I will have the scope in utilizing my personal and professional skills, experience and educational knowledge to provide the premium service in the field of hospitality to do something innovative and productive for the company and for oneself.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Concierge

Radisson
DAMAC Hills, UAE
03.2021 - Current
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Kept updated records of guest feedback forms in order to measure service quality over time.
  • Experience in guest relationship, service-oriented, and customer satisfaction.
  • Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
  • Coordinated with guests to provide special requests such as flowers or champagne in guest rooms upon arrival.
  • Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
  • Offered personalized concierge services such as booking spa appointments or arranging transportation needs for guests.
  • Processed payments for services rendered using cash register systems or POS terminals when necessary.
  • Arranged airport transfers and local transportation for guests.

Concierge Assistant Bell Captain

Miramar Al Aqah Beach
Fujairah, UAE
06.2015 - 03.2020
  • Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
  • Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Offered personalized concierge services such as booking spa appointments or arranging transportation needs for guests.
  • Monitored inventory levels of supplies required for daily operations including brochures and maps.
  • Answered guest questions regarding local area, facilities and amenities.
  • Arranged airport transfers and local transportation for guests.
  • Facilitated communication between guests and hotel services, such as housekeeping and dining.
  • Ensured compliance with all hotel safety and security policies.

Housekeeping and Public Area

Miramar Al Aqah Beach
Fujairah, UAE
04.2012 - 06.2015
  • Maintained hotel public areas sparkling clean, sanitary, secure and inviting to guests, with focus on lobby, restrooms, business center, front desk and health center.
  • Provide excellent customer service while interacting with guests or staff members.
  • Maintain supplies of cleaning materials for use on a daily basis.
  • Report any maintenance or repair issues to the relevant personnel.
  • Ensure all safety procedures are followed when using chemicals or equipment.
  • Maintain records of cleaning activities as required.
  • Adhere to health and safety regulations at all times.

Education

Diploma in Accounting and Management -

Trivuwan University- Mechi Multiple College - Nepal
01.2007

Skills

  • UAE driving license (Automatic Gear) holder Issues Date 06/01/15
  • Written / oral communication and interpersonal skills
  • The ability to work well within a team environment
  • Strong Communication Skills
  • Safety policies and procedures
  • Ability to work in fast paced environment
  • Micros and Microsoft Office
  • Travel Coordination
  • Administrative Support
  • Quality Assurance
  • Reservation coordination
  • Hospitality
  • Guest Relations
  • Accurate record keeping
  • Conflict Resolution
  • Excellent Multitasking
  • Strong interpersonal skills
  • Telephone Etiquette
  • Guest Services
  • Basic and Hardware Computer Course
  • Customer Care training from Miramar Al Aqah Beach Resort
  • Complaint handling skill training from 7 Quality Miramar Al Aqah Beach Resort
  • First Aid training from Human Resource from Miramar AL Aqah Beach Resort
  • Transient Edge Training from 7 Quality Miramar Al Aqah Beach Resort

Certification

  • UAE Full-driving licence
  • The Communication Strategies Training- Miramar
  • The Power of Communication - Miramar
  • Compliant Handling Skills - Miramar
  • First Aid training - Miramar
  • Computer Hardware Training - Nepal
  • Various In-house and Online Training

Personal Information

  • Height: 5'10''
  • Weight: 85 KG
  • Passport Number: 07858534
  • Passport Place Of Issue: Jhapa Nepal
  • Date of Birth: 05/23/89
  • Nationality: Nepalese
  • Marital Status: Married
  • Visa Status: Working Visa

Languages

  • Nepali
  • English
  • Hindi

References

References will be provided on request.

Timeline

Concierge

Radisson
03.2021 - Current

Concierge Assistant Bell Captain

Miramar Al Aqah Beach
06.2015 - 03.2020

Housekeeping and Public Area

Miramar Al Aqah Beach
04.2012 - 06.2015

Diploma in Accounting and Management -

Trivuwan University- Mechi Multiple College - Nepal

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Subarna Banjara