Subarna Parajuli
Kingston,ACT
Summary
Accomplished Supervisor/Auditor at RGIS Inventory, adept in staff management and enhancing team productivity by implementing efficient workflows. Skilled in customer service and attention to detail, consistently improving customer satisfaction. Proven track record in training and mentoring, achieving a cohesive store environment across various roles.
Overview
5
5
years of professional experience
Work History
Sales Assistant
Coles Liquor
06.2023 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Supervisor/Auditor
RGIS Inventory
07.2020 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Shift Supervisor
KFC Restaurant
09.2020 - 12.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Customer Service
Bittersweet Cafe
08.2019 - 06.2020
- Provided exceptional customer service, addressing passenger inquiries courteously and knowledgeably.
- Boosted membership retention through attentive customer service and personalized interactions.
- Provided excellent customer service, resolving guest concerns professionally and courteously.
- Delivered outstanding customer service by addressing golfer concerns promptly and professionally.
Education
Bachelors Of Business - Accounting
APIC Internarional College
Sydney, NSW10.2022
Advanced Diploma - Accounting
Academies, Australasia
Sydney, NSW01.2020
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Customer Service
- Attention to detail
- Reliable
Languages
English
Full Professional
References
Donny Amacha
Operation Manager
RGIS Inventory
0434184994
Adonis Mouti
Store Manager
Coles liquorland, Queanbeyan
0402611982
Sushan Kc
Store Manager
KFC Yass
- +61452546570
Timeline
Sales Assistant
Coles Liquor
06.2023 - Current
Shift Supervisor
KFC Restaurant
09.2020 - 12.2022
Supervisor/Auditor
RGIS Inventory
07.2020 - Current
Customer Service
Bittersweet Cafe
08.2019 - 06.2020
Bachelors Of Business - Accounting
APIC Internarional College
Advanced Diploma - Accounting
Academies, Australasia
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