Subash KC
Maroubra,NSW
Summary
Poficient, adept, and outcome-focused IT specialist who excels in resolving diverse IT challenges. As a collaborative professional, I possess excellent interpersonal and communication abilities while demonstrating dedication, organization, and self-reliance. With a proven track record of efficiently establishing and implementing systems, working with Active Directory, Office 365, One Drive, and SharePoint, and configuring hardware and software, Skilled at identifying potential issues and providing effective solutions. Currently, Actively seeking an employment opportunity with an organization that recognizes and priorities the need for exceptional IT support services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
IT Support Engineer
CyberGeek
01.2023 - Current
- Configuring, maintaining, and troubleshooting PC hardware and software for optimal performance
- Managing server deployments, upgrades, and maintenance to ensure network reliability
- Resolving server-related issues, including data access, backups, and security protocol
- Managing Office 365 user accounts, permissions, and email configurations efficiently
- Resolving Office 365-related technical issues and ensuring seamless productivity for end-users
- Aiding end users to use various hardware and software applications
- Using ticketing systems to manage and process support actions upon requests
- Performing computer configuration, installation, assembly, disassembly, and upgrade
- Managing user accounts, permissions, and security settings in Active Directory
- Diagnosing and resolving authentication issues and access-related problems within Active Directory
- Administering and optimizing Azure cloud resources to ensure performance and scalability
- Resolving Azure-related issues and providing efficient technical support for cloud solutions
- Managing security and access controls in Azure environments to enhance data protection.
- Used ticketing systems to manage and process support actions and requests.
- Configured hardware and granted system permissions to new employees.
- Assisted with updating technical support best practices for use by team.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Diagnosed and troubleshot hardware, software and network issues.
Chef
The Boatshed
05.2022 - Current
- Planning the menu according to the availability of seasonal ingredients
- Overseeing all kitchen operations, coordinating kitchen staff, and assisting them as required
- Ensuring that all food is of excellent quality and is served in a timely manner
- Monitoring inventory levels and placing orders for supplies and ingredients
- Ensuring the availability of the ingredients and equipment in the kitchen
- Managing kitchen staff, including hiring, training, and scheduling
- Implementing and enforcing health and safety regulations in the kitchen
- Creating new recipes to keep the menu fresh
- Keeping the kitchen and workstation neat and clean.
Front of The House
The Boatshed
10.2020 - 04.2022
- Greeted and welcomed guests as they arrive to restaurant
- Managed reservations and seating arrangements
- Provided guests with menus and directed them to their tables
- Provided menu recommendations and answered questions about the menu
- Processed payments and handled cash or credit transactions
- Cleared and arranged tables before and after guests are seated
- Restocked supplies such as napkins and utensils
- Assisted with overall cleanliness and organization of the dining area
- Oversaw the overall operation of the front of the house.
Cleaner
HT Cleaning Services
03.2018 - 09.2020
- Dusted ceilings, light fittings, countertops and all kinds of detailing
- Scrubbed and sanitized toilets, sinks, and kitchen fixtures
- Washed and dried windows and emptied trash cans
- Reported any breakages that occur during the cleaning process
- Informed line manager of repairs that need to be done
- Liaised with the line manager to ensure the availability of cleaning products at all times
- Performed and documented routine inspection and maintenance activities.
Education
Bachelor of Business Information System -
Australian Institute of Higher Education
05.2023
Diploma and Advanced Diploma in Information System -
Australia Institute of Business and Information
04.2020
Skills
- Hardware and Network: Installation, Upgrading, Assembly, Configuration and Maintenance
- Operating Systems: Windows 10/11, Windows Server 2019, MacOS
- Backup Technologies: Windows Backup, Office 365 Backup
- Cloud Technologies: Office365, MS Azure, Active Directory, SharePoint, MS Teams, AWS, MS Intune
- Applications: MS Office365 Desktop apps, Adobe Creative Cloud
- Ticketing: OS Ticketing, Zen desk, Fresh desk, Service Now
- Networking: DHCP, DNS, TC/IP, Router, Switches
- Customer Service
- Time Management
- Problem-Solving
- Attention to Details
- Self-Driven
- Adaptable
- Excellent Interpersonal & Communication Skills
- Team Player
- Tech-Savvy
- Fast-Paced Learner & Flexible
- Listening skills
- Interpersonal skills
- Help Desk Support
- Continuous Improvement
- Cloud Computing
- Active Directory
- Server Management
- Remote Desktop Support
- Technical Support
- Problem Solving
Languages
English
Hindi
Nepali
Timeline
IT Support Engineer
CyberGeek
01.2023 - Current
Chef
The Boatshed
05.2022 - Current
Front of The House
The Boatshed
10.2020 - 04.2022
Cleaner
HT Cleaning Services
03.2018 - 09.2020
Bachelor of Business Information System -
Australian Institute of Higher Education
Diploma and Advanced Diploma in Information System -
Australia Institute of Business and Information
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