Subasini Sudhagar
Sydney,NSW
Summary
Proven leader and customer service expert from Western Sydney University, adept in operations management and problem-solving. Enhanced team productivity and customer satisfaction through strategic planning and relationship building. Excelled in client services, contributing to significant process efficiencies and revenue growth. Skilled in cash handling and fostering teamwork, consistently exceeding performance metrics.
Overview
3
3
years of professional experience
Work History
Customer Services- IPLAY
LILY
- Consistently met performance metrics while adhering to quality standards set by the company.
- Assisted customers in finding the best solutions to their needs, resulting in increased loyalty and repeat business.
- Contributed suggestions for process improvements during team meetings, resulting in more efficient workflows within the department.
- Supported colleagues during busy periods or absences by taking on additional tasks when necessary.
- Proactively sought opportunities for personal and professional growth, including attending workshops and conferences relevant to the customer service industry.
Team Leader
Western Sydney University
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Customer Services Officer
Kaylah
01.2021 - 03.2024
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
Education
Diploma of Business -
Western Sydney International Collage
ParramattaBachelor of Business. -
Western Sydney University
Sydney, NSWHigh School Diploma -
Canley Vale High School
Canley Vale Sydney 02.2021
Skills
- Cash Handling
- Customer Consultation
- Teamwork and Collaboration
- Customer Service
- Problem Resolution
- Relationship Building
- Customer Relations
- Strategic Planning
- Financial Planning
- Problem-solving skills
- Analytical Thinking
- Operations Management
- Client Services
Timeline
Customer Services Officer
Kaylah
01.2021 - 03.2024
Customer Services- IPLAY
LILY
Team Leader
Western Sydney University
Diploma of Business -
Western Sydney International Collage
Bachelor of Business. -
Western Sydney University
High School Diploma -
Canley Vale High School
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