Subbulakshmi Sambasivamurthy
Throsby,Australia
Summary
Immigration Status – AUSTRALIAN CITIZEN
Career profile - Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Planner
National Disability Insurance Agency
Canberra, ACT
03.2022 - Current
- Gathering information from participants and planning partners over the phone or in person, to enable high-quality planning and evidence-based decision-making
- Using a range of policies, practice guidance and legislation to make funding decisions in relation to participant plans to complement informal, community and mainstream supports
- Working closely with participants and their representatives to identify current and future supports, and informal, mainstream and community support options to achieve plan outcomes
- Liaising with key stakeholders including Partners in the Community to deliver services to participants
- Resolving issues and complaints in relation to participant plans
- Completing administrative and data entry tasks relating to participants
- Contributing to the achievement of key performance indicators, including planning targets
- Complete plans for NDIS participants
- Participate as an integral part of the NDIA’s internal quality assurance framework.You may handle sensitive conversations where many factors need to be balanced, to understand how disability impacts on daily living, assess support needs where necessary, and identify when the individual would benefit from early intervention.
- Prioritized schedules to meet project goals and overall customer satisfaction.
- Recognized potential issues with inventory and quality control and engineered changes.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Utilized and updated spreadsheets to determine customer demographics.
Participant Support Officer
National Disability Insurance Agency
Canberra, ACT
10.2019 - 03.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Front counter/reception support for the local office including participant enquiries and guidance in the self-help kiosks
- Assist with research and reports as directed
- Understanding the policiies and legislative requirements and implementing wherever required.
- Provide thorough information and effective support to internal and external stakeholders
- Work under limited direction to provide administrative support to the regional trial site team
- Management of email and appointments
- Coordination of appointments with the use of Agency office facilities and ensure these facilities are neat and appropriately prepared for each participant
- Undertake a range of data entry responsibilities
- Receive and record complaints and other feedback in the Agency data base
- Handle routine external and internal inquiries received via phone, fax and email in a help desk environment
- Follow established work flow processes and escalate complex or difficult inquiries and tasks to senior team members or other areas with the Branch as required
Client Service Officer
Civil Aviation Safety Authority
Canberra, ACT
05.2019 - 10.2019
- Receive incoming correspondence, applications, reports and related documents and undertake associated scanning and records management tasks in accordance with established procedures
- Receipt fees received for applications in the CASA financial management system
- Preparing and processing invoices and creating purchase order
- Handle routine external and internal inquiries received via phone, fax and email in a help desk environment
- Follow established work flow processes and escalate complex or difficult inquiries and tasks to senior team members or other areas with the Branch as required
- Perform data entry functions in relevant CASA ICT applications
- Provide assistance in licences, certificates and registrations issue
- Undertake other administrative support functions as required
- Undertake any other tasks as directed by the Team Leader or Team Coordinator.
Receptionist & Support Officer
Australian Maritime Safety Authority, AMSA
Canberra, ACT
08.2015 - 03.2019
- Providing efficient administrative and secretarial support to Vessel Operations team on daily basis
- Serving as central point of contact for the team
- Assisting with mails, faxes, scanning, copying and filing as required
- Responsible for issuing cab charges
- Assisting procurement team with purchase orders
- Prepare and maintaining records of all purchasing orders
- Code all items on purchase orders and enter items in FinanceOne system
- Stamp and code vendor invoices and create new purchase order numbers
- Administer the section’s financial requirements including preparing and processing invoices, aged debtor follow up and collection, purchasing
- Schedule and coordinate meetings, appointments, and administer the section’s domestic travel arrangements
- Purchased and maintained office supply inventories, and being careful to adhere to budgeting practices
- Ensured all files and registers were updated, maintained and organized efficiently
- Support the sections record management system - establish and maintain appropriate systems for the recording, storing and retrieval of information
- Assisting the property team on daily basis
- Managing receptionist area including greeting visitors and responding to in-person request and phone calls
- Serving as central point of contact for all outside visitors needing to gain access to the building
- Responsible for generating the security swipe cards for the employees to access the building
- Assisting with mails, faxes, scanning, copying and filing as required
- Responsible for ordering and maintaining all office supplies
- Handling building maintenance and coordinating with the respective representatives
- Handling the car parking and locker facilities for the employees
- Training new receptionists.
Early Childhood Assistant
SDN Bluebell Children Services
Canberra, ACT
09.2013 - 08.2015
- Ensured students’ supervision and security at all times
- Ensured health and safety of children at all times
- Developed and maintained effective communication channels with children
- Ensured children were fully supported
- Implement discipline on students and teach them basic mannerism
- Identify the strengths, interests and abilities of the children and encourage them to pursue it further
- Created a positive and encouraging atmosphere for the children where they feel free to express themselves and enjoy learning new things.
Administrative Assistant – Volunteer
The Cancer Council
Sydney, NSW
01.2009 - 12.2009
- Gathering Statistical data regarding cancer
- Preparing Power Point presentations for the Manager
- Handling internal and external correspondence
- Handling section’s domestic travel booking.
Sales Administrator
Tupperware India Pvt. Ltd
India, TamilNadu
05.2002 - 09.2005
- Coordination with Distributors, Managers and Head Office on daily basis
- Managing the Regional Office and working with 22 Distributors in the region, each having their own outlet
- Responsible for weekly sales forecasting, timely delivery schedule, stock position in each centre
- Preparing weekly sales report and other required reports on weekly and monthly basis
- Handling office administration
- Acting as a liaison between the company
Education
Bachelor of Commerce -
University of Madras
Certificate III in Children Services - undefined
YWCA
Diploma - Children Services
Canberra Institute of Technology
Timeline
Planner
National Disability Insurance Agency
03.2022 - Current
Participant Support Officer
National Disability Insurance Agency
10.2019 - 03.2022
Client Service Officer
Civil Aviation Safety Authority
05.2019 - 10.2019
Receptionist & Support Officer
Australian Maritime Safety Authority, AMSA
08.2015 - 03.2019
Early Childhood Assistant
SDN Bluebell Children Services
09.2013 - 08.2015
Administrative Assistant – Volunteer
The Cancer Council
01.2009 - 12.2009
Sales Administrator
Tupperware India Pvt. Ltd
05.2002 - 09.2005
Bachelor of Commerce -
University of Madras
Certificate III in Children Services - undefined
YWCA
Diploma - Children Services
Canberra Institute of Technology