Subha Biswal
Oran Park,NSW
Summary
Dynamic Customer Service Representative with TATA Telecom, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Successfully managed escalated calls, ensuring satisfactory outcomes for clients and the company. Proficient in data entry, demonstrating a commitment to excellence in client support and service delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TATA Telecom
01.2005 - 06.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Certificate III of Early Childhood Education -
TAFE NSW
NSWSkills
- Client support
- Active listening
- Critical thinking
- Data entry
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- MCAS - Microsoft Certified Application Specialist
Languages
English
Full Professional
Hindi
Full Professional
Interests
- Cooking
- Gardening
- Animal Care
- Reading
Timeline
Customer Service Representative
TATA Telecom
01.2005 - 06.2010
Certificate III of Early Childhood Education -
TAFE NSW
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