Subham Budhathoki
Mount Druitt,NSW
Summary
Hospitality professional with over 8 years of expertise in housekeeping and kitchen management, excelling in enhancing guest experiences and operational efficiency. Demonstrate strong skills in guest relations, conflict resolution, and strategic process optimization, consistently driving team success and service excellence. Passionate about fostering a collaborative environment and committed to advancing hospitality standards through innovative solutions and meticulous attention to detail.
Overview
7
7
years of professional experience
Work History
Housekeeping Manager
Ozone hospitality services (Frasers suites/Mercure , Macquarie park)
Sydney, Australia
08.2025 - Current
- Supervising Staff: Manage, train, and supervise housekeeping staff including room attendants, laundry personnel, and janitors.
- Scheduling Work: Create daily and weekly schedules to ensure adequate coverage and timely cleaning of guest rooms and public areas.
- Inspecting Rooms and Areas: Regularly inspect rooms, hallways, restrooms, and public areas to ensure cleanliness and adherence to quality standards.
- Inventory Management: Maintain stock levels of cleaning supplies, linen, toiletries, and equipment; and place orders when necessary.
- Budget Management: Assist in managing the housekeeping budget by controlling costs and minimizing waste.
- Ensuring Compliance: Ensure all housekeeping activities comply with health, safety, and hygiene regulations and company policies.
- Handling Guest Complaints: Address and resolve housekeeping-related guest complaints promptly and professionally.
- Maintaining Equipment: Ensure all cleaning equipment is in good working order and arrange for repairs or replacements when needed.
- Reporting and Documentation: Maintain records related to staff performance, inventory usage, inspections, and maintenance issues.
- Coordination with Other Departments: Communicate and coordinate with front office, maintenance.
Assistant Housekeeping Manager
Meriton suites , Mascot
Sydney, Australia
03.2025 - 08.2025
- Inspect rooms for quality assurance, boosting guest satisfaction
- Oversee daily tasks to ensure team efficiency
- Conduct inventory checks, maintaining stock accuracy
- Implement targeted training programs for service quality
- Attend briefings as interim manager, aiding decision-making
- Enhanced room inspection processes, leading to noticeable improvements in guest satisfaction scores.
- Conducted thorough inventory audits, ensuring stock accuracy and minimizing discrepancies in supplies.
Housekeeping Supervisor
Meriton Suites
North Sydney, Australia
04.2024 - 03.2025
- Direct morning tasks, ensuring room readiness.
- Lead staff briefings, fostering collaboration.
- Inspect rooms, guaranteeing cleanliness and satisfaction.
- Conduct inventory checks, maintaining availability.
- Supervise operations, enhancing guest experience.
- Supervise housekeeping operations, enhancing guest satisfaction through effective team coordination and streamlined workflows.
Cook and Desserts Chef
Zanya's Café
Kingsgrove, Australia
06.2019 - 01.2025
- Craft hot dishes, maintain high standards
- Ensure kitchen cleanliness, safety adherence
- Manage inventory, document compliance
- Improve prep processes, reduce delivery time
- Enhance kitchen efficiency, customer satisfaction
- Collaborated with team to craft seasonal menus, enhancing customer experience and driving repeat business through innovative dish presentations.
2 IC, Housekeeping Supervisor and Coordinator
Amora Hotel Jamison
, Australia
11.2021 - 04.2024
- Ensure daily team efficiency, optimizing guest satisfaction.
- Facilitate staff briefings for streamlined operations.
- Maintain cleanliness standards, enhancing guest experience.
- Interim manager role, aiding decision-making.
- Execute cleaning projects, ensuring thoroughness.
- Enhanced team efficiency through daily briefings, resulting in improved guest satisfaction and operational flow.
Room Attendant and Houseman
Intercontinental Hotel
Sydney, Australia
12.2018 - 12.2019
- Maintained cleanliness, enhancing guest satisfaction
- Presented rooms attractively for positive feedback
- Promptly fulfilled requests, ensuring operational flow
- Delivered items efficiently, boosting service quality
- Supported team with punctual deliveries
- Streamlined room preparation processes, significantly improving turnaround times and elevating overall guest satisfaction.
Education
CERTIFICATE IV - Commercial Cookery, Diploma in Hospitality Management
Sydney School of Business and Technology (SSBT)
SydneyHIGHER SECONDARY EDUCATION -
Tribhuvan University
Skills
- Guest Relations
- Event Planning
- Problem Solving
- Time Management
- Conflict Resolution
- Hospitality Management
Languages
- English
- Hindi
- Nepalese, Native
- English, Highly proficient
- Hindi, Highly proficient
Personal Qualities
- Determined
- Open minded
- Quick learner
- Sincere
- Honest
- Hardworking
- Punctual
- Great team player
- Can work in stressful and challenging situations with calm attitude
Timeline
Housekeeping Manager
Ozone hospitality services (Frasers suites/Mercure , Macquarie park)
08.2025 - Current
Assistant Housekeeping Manager
Meriton suites , Mascot
03.2025 - 08.2025
Housekeeping Supervisor
Meriton Suites
04.2024 - 03.2025
2 IC, Housekeeping Supervisor and Coordinator
Amora Hotel Jamison
11.2021 - 04.2024
Cook and Desserts Chef
Zanya's Café
06.2019 - 01.2025
Room Attendant and Houseman
Intercontinental Hotel
12.2018 - 12.2019
CERTIFICATE IV - Commercial Cookery, Diploma in Hospitality Management
Sydney School of Business and Technology (SSBT)
HIGHER SECONDARY EDUCATION -
Tribhuvan University