Subham Pokhrel
Point Cook,VIC
Summary
Caring and empathetic support worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into the community and live more robust lives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service
Cammaroto Poultry
05.2024 - Current
- Delivered exceptional customer service, resolving complex issues and strengthening client loyalty.
- Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
- Greeted customers at counter and provided excellent customer service.
- Delivered exceptional customer service, exceeding member expectations consistently.
Customer Service
Coles Supermarket
11.2021 - 05.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Supervised Placement
Thompson Healthcare
02.2024 - 04.2024
- Facilitated mobility for clients with physical limitations by providing assistance with transfers, ambulation, and range-of-motion exercises.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Maintained client confidentiality at all times, respecting their right to privacy while ensuring compliance with relevant regulations and ethical standards.
- Consistently maintained required documentation regarding client progress, incidents, or concerns for ongoing quality improvement efforts within the organization.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
Food Handler
My Muscle Chef
12.2020 - 10.2021
- Improved food safety by diligently following proper food handling procedures and maintaining a clean work environment.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Completed numerous catering orders accurately and punctually, resulting in repeat business from satisfied clients.
- Consistently maintained a positive attitude and strong work ethic, contributing to a high-performing team environment.
Education
Bachelor in Business Studies -
Dharan City Campus, Tribhuwan Univerisity
Nepal11.2018
Skills
- Health and safety awareness
- Behavioral support
- Mobility Assistance
- Confidentiality and Privacy
- Emotional Support
- Daily living support
- Housekeeping tasks
Certification
Certificate III in Individual Support
Languages
Hindi
Professional Working
Nepali
Native or Bilingual
Timeline
Customer Service
Cammaroto Poultry
05.2024 - Current
Supervised Placement
Thompson Healthcare
02.2024 - 04.2024
Customer Service
Coles Supermarket
11.2021 - 05.2024
Food Handler
My Muscle Chef
12.2020 - 10.2021
Bachelor in Business Studies -
Dharan City Campus, Tribhuwan Univerisity
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