Subhash Repashwal
Greensborough,VIC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Service Advisor/Assistance Service Manager
Melbourne City Land Rover
2019.04 - Current
- Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
Master Technician/ Service Technician
Brighton Toyota
2017.03 - 2019.03
- Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
- Increased customer satisfaction through providing timely and accurate repairs, maintaining a high standard of workmanship.
- Maintained a safe working environment by adhering to company safety protocols and industry best practices.
- Enhanced team efficiency by assisting coworkers with complex tasks and sharing technical knowledge.
Mc Donald's Manager
Mc Donalds Prahran
2014.07 - 2017.03
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
Education
Advanced Diploma Of Automotive Engineering - Automotive Engineering Technology
Victoria University
Melbourne, VIC01.2016
Skills
- Excellent Communication
- Interpersonal Communication
- Active Listening
- Decision-Making
- Written Communication
- Customer Relations
- Multitasking Abilities
- Troubleshooting
- Analytical and Critical Thinking
Timeline
Service Advisor/Assistance Service Manager
Melbourne City Land Rover
2019.04 - Current
Master Technician/ Service Technician
Brighton Toyota
2017.03 - 2019.03
Mc Donald's Manager
Mc Donalds Prahran
2014.07 - 2017.03
Advanced Diploma Of Automotive Engineering - Automotive Engineering Technology
Victoria University
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