Subhashini Viswanathan Gunasekaran

Team Leadership:

• Supervise and guide yard staff to ensure efficient daily operations.
• Assign tasks, monitor progress, and provide on-the-spot coaching to maintain high team performance.
• Foster a positive and collaborative work environment to promote teamwork and morale.
  

Coordination with Office Managers:

• Act as a liaison between the yard team and office managers, ensuring clear communication of tasks, updates, and priorities.
• Collaborate with office staff to plan and execute schedules, deliveries, and inventory needs.
• Provide timely updates and reports on yard operations to support office management decision-making.
  

Operational Oversight:

• Oversee the loading, unloading, and proper storage of goods and materials in the yard.
• Conduct regular checks to ensure equipment and tools are maintained and functioning safely.
• Ensure the yard complies with safety and organizational standards, addressing issues promptly.
  

Yard Picking:

• Select and prepare materials or goods for dispatch as per customer orders or operational needs.
• Verify the accuracy of picked items against orders, ensuring quality standards are met.
  

Inventory Management:

• Assist with tracking stock levels, conducting inventory counts, and managing supply replenishment.
• Coordinate with office managers to resolve discrepancies and optimize material handling.
  

Problem-Solving:

• Address and resolve operational challenges in real-time, minimizing disruptions to workflow.
• Escalate significant issues to office managers while proposing practical solutions.
  

Documentation and Reporting:

• Maintain accurate records of yard activities, including shipments, deliveries, and inventory logs.
• Provide detailed feedback on team performance and operational challenges to office managers.
  

• Greeted guests in with friendliness and professionalism.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Assisted manager in all aspects of business operations.
• Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Demonstrated adaptability by quickly mastering new software applications for various tasks.
• Assisted with daily retail operations, including stock management and inventory organization.
• Processed orders accurately and ensured timely coordination with customers and team members.
• Provided excellent customer service, addressing inquiries and ensuring a positive shopping experience.
• Performed administrative tasks such as data entry, record-keeping, and maintaining organized documentation.
• Supported the team in ensuring smooth and efficient store operations.

• Assisted in daily administrative tasks, demonstrating proficiency in organizing and maintaining office systems to ensure smooth operations
• Managed incoming calls and emails, providing timely and professional responses to inquiries from staff and external stakeholders
• Coordinated meetings, including scheduling, preparing materials, and recording minutes, ensuring effective communication among team members
• Maintained accurate and up-to-date records of office expenses, invoices, and supplies, contributing to efficient budget management
• Collaborated with team members to streamline document workflows, implementing digital solutions to improve document retrieval and storage efficiency
• Supported the development and implementation of internal processes, increasing overall office productivity
• Conducted research and compiled reports on relevant administrative topics, providing valuable insights for decision-making
• Assisted in onboarding new staff, facilitating a smooth integration into the office environment
• Actively participated in team meetings and training sessions, demonstrating a commitment to continuous learning and professional development

• Company Overview: Guidance group - https://www.hdfcbank.com/personal/about-us/overview/our-businesses
• Performed the role of a customer representative, being the first point of contact with the customer to provide solutions for their financial requirement and rectification for their complaints to their utmost satisfaction
• Demonstrated strong knowledge and fluency in banking and insurance, by guiding customers to plan their expenses and diversify all investments to achieve their present and future financial goals
• Established trust and confidence with customers by listening to their financial needs and cross-selling our products and services to optimize our sales opportunities resulting in good customer service
• Successfully handled all financial transactions of the customer, by processing the transactions promptly minimising the waiting time and verifying all KYC documents and payment information to ensure the genuineness of the transaction
• Maintained accurate filling of reports and hosted office meetings with all staff and branch managers to resolve issues, providing detailed presentations of a newly launched product and informing them of any changes happening in the organisation
• Collaborated with the housekeeping and maintenance staff to review safety, health and sanitation processes, replenish the deliverables/office supplies at times of shortage in the branch, and enforced rules to promote safety and security
• Successfully coordinated with the sales team to develop digital awareness of the new banking products to the clients and provided them with a live demo for easy understanding
• Successfully responded to all incoming calls and emails from customers and coordinated with the team to provide solutions for their requests and timely completion of assigned work