Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Subhiksha Arvind

Melbourne,Australia

Summary

Versatile Delivery Lead/Scrum Master with 18 years of extensive experience and diverse skills spanning across large scale technology programs across HR people services and transformation, Digital workplace solutions, Mobility and Collaboration products. Worked across a variety of IT disciplines including traditional and agile methodologies, devops model, data management and complex integration projects.

Demonstrated leadership skills with ability to manage cross-functional teams and matrix organizations. Orchestrated success in timebound, complex and high-value projects and in a challenging and demanding environment.

Proficient and committed worker seeking to use meticulous planning and management skills by making the complex simple for employee and customer oriented solutions.

Overview

18
18
years of professional experience

Work History

TECHNICAL DELIVERY LEAD

Telstra
01.2022 - Current
  • Integration Delivery Lead for large and complex Workforce management solutions
  • Delivered consistent results under pressure by maintaining focus on key objectives while adapting to shifting priorities and tight deadlines.
  • Served as a trusted advisor to senior leadership on matters related to technical strategy, resource management, process improvement opportunities.
  • Managed internal and external teams across different systems requiring integration with Workday across various business functions
  • Responsible for delivery of 60+ integrations in the Payroll transformation program
  • Responsible for delivery of 40+ integrations in the Time tracking transformation program
  • Conduit between different programs to ensure collaboration between business and IT delivery teams and work through cross dependencies
  • Led large teams of 20+ including vendors such as ADP (payroll), UKG(time interpretation), various car lease companies across geographical locations
  • Understand business processes, painpoints and business needs to deliver integration solutions
  • Managed escalation calls for impediments and blockers affecting timeline
  • Worked with infrastructure teams to setup delivery pipeline from development, test to production with required and to end connectivity
  • Assisted Release manager with environment planning and routine maintenance activities
  • Assisted Deployment manager for deployment activities including Go-live and cut-over activities and hypercare plan
  • Assisted Change manager with change plan and relevant communications
  • Facilitated various workshops with required teams for review and approval of solutions and enhancements
  • Proactively identified issues and risks and implemented mitigation strategies to minimize disruptions
  • Organized sessions for Change requests, training and knowledge transfer
  • Collaborated with Operations team for BAU procedures and sign-offs.

SCRUM MASTER

Telstra
06.2018 - 12.2021
  • Led 8 teams of 5-15 across HR, People services and Customer enablement projects
  • Managed project scope, activities, resources, deliverables and timelines
  • Responsible to deliver solutions from initial phase of requirements through to production release in timely manner within scope, budget and ensuring quality
  • Maintain project schedule and manage risks, issues and dependencies
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
  • Established high performing dynamic team for delivery of various Microservices integrations in a timely manner, by driving multiple stand-ups per day
  • Provided guidance on Agile processes and methodologies to Workday Vendor teams with goals of improving quality and productivity
  • Empowered team members to take ownership of their work by fostering an environment of trust, collaboration, and shared responsibility for project success.
  • Excellent rapport with Product Owners/Managers/Group Owners
  • Ability to explain technical concepts to non-technical audience
  • Periodic review of RAID register
  • Multi-role as Scrum master and BA for new Learning tool (BOB)
  • Mapped multiple processes, analyzed huge data volumes and discussed issues/resolutions with multiple stakeholder in Workday Data migration project
  • Fastened rollout of MAC SOE laptops for use within Telstra by connecting and working with hardware and OS engineers in agile sprints
  • Led a team of 10 graduates in the rollout of customer experience mobile app(SNAPP) across multiple platforms (iOS, Andriod and web) with tight timelines
  • Promoted use of JIRA to a new HR team for the rapid MVP delivery of workplace safety application Donesafe
  • Demonstrated Telstra values across all projects and applauded/acknowledged for the same by managers and co-workers.

SENIOR BUSINESS ANALYST

Telstra
01.2014 - 06.2018
  • Key liaison between Product owner and technical delivery team
  • Worked on more than one project simultaneously with team size ranging 2-12 across Workplace technologies and Digitization programs from ideation to support phase
  • Supported Leadership team with presentations for SLT meetings by providing status reports
  • Gathered, analyzed and presented complex reporting metrics across the company for Telstra's strategic transformation T22
  • Led agile team in multiple MVP releases of Sharepoint customized forms and event management solution (Formify)
  • Collaborated with product vendors and Telstra Operation Managers to upgrade Telstra's old Intranet to the new Unily site
  • Gathered requirements from multiple business and technology stakeholders for Telstra's Mergers and Acquisition project
  • Evaluated various processes and represented them systematically for Windows 10 upgrade - Applications remediation
  • Drafted workflows and business processes for Telstra's Enterprise Project Management (EPM365) suite in Office 365 Sharepoint
  • Ensured best practices for analysis and migration of Telstra email system (TIES) from on-premise to Office 365 Email
  • Participated in multiple Discovery workshops and translated problem statements/vision into user requirements
  • Assisted Product Owners to ensure that the program development aligns with the road-map of the product (Office 365)
  • Took joint responsibility with Business and Technical owners setup DevOps model within the Business unit
  • Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
  • Applied technical and analytical skills in managing roll-out of Office 365 to the Enterprise
  • Enhanced stakeholder engagement through effective communication of complex data and insights.
  • Networked with vendors, suppliers, business and operations team for the technical delivery of Single Sign On (SSO) and Azure Active directory (AAD) integration with Account-01 to enable Office 365
  • Presented and obtained change approval (CRQ) for Enterprise wide launch of Office 365 to CAB and ERB
  • Liaised with over 100 application managers for Impact analysis and remediation of UPN update in Office 365 setup
  • Managed communications to over 1000 users with critical change impact details.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

BUSINESS ANALYST

Telstra
07.2009 - 12.2013
  • Functional and non-functional BA in the rollout of Enterprise Wi-fi (MobileEDN) and Mobile Device Management (MDM) for Telstra
  • Quick adaption and aptitude for learning new technologies from Sharepoint domain to Network domain
  • Liaised with Executives and Network Engineers in determining requirements for Telstra's digital transformation
  • Worked with cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes in the rollout of social forum for Telstra (Yammer)
  • Performed Operation Readiness activities by liaising with NITO and Vulnerability team to obtain Production Deployment sign-off for projects
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement for Applications
  • Established and managed documentation through Project site/Wikis
  • Application Support Lead for various Wholesale and Network applications in Telstra and responsible for Incident, Problem and Change Management activities relating to the applications
  • Analyzed operational performance and evaluated the supporting data to offer insights that enhance the efficiency and productivity of applications.

BUSINESS INTELLIGENCE ANALYST

Hewlett Packard Enterprise
01.2009 - 06.2009
  • Analyzed Business rules for Change implementations for Transformation Release
  • Performed data validation using Datastage ETL tool
  • Created/Modified jobs for mapping the source files from customers to the centralized data warehouse.

ORACLE SENIOR DEVELOPER

Hewlett Packard Enterprise
01.2007 - 12.2008
  • Responsible for end to end migration
  • Gathered Requirements, designed data flow and table structure for several subject areas
  • Developed PL/SQL procedures and packages incorporating the business rules to migrate data source to the target
  • Developed several reusable components
  • Drove and participated in client conference calls with onsite team to validate and sign off the migrated data.

SIEBEL DEVELOPER

Hewlett Packard Enterprise
06.2006 - 12.2006
  • Responsible for Data migration from varied sources into one system
  • Mapped fields between Source and Target systems as per the IT and business rules
  • Developed SQL Scripts to export data from Siebel database into tables
  • Performed Unit testing and participated in System testing.

Education

Bachelor of Science - Electronics And Communications (Honours)

Anna University
05.2006

Skills

  • Workday Integrations
  • Microservices API
  • HRIS solutions
  • Digital transformation
  • Networking solutions
  • Mobile and web applications
  • Data migration
  • Change management
  • Office 365 and Azure Active directory
  • Sharepoint
  • JIRA and Confluence
  • Agile Practices
  • Scrum methodology
  • Project management
  • Workshop Facilitation
  • Requirements gathering
  • Risk Identification
  • Problem solving skills
  • Advanced Analytical skills
  • Strong communication skills
  • Customer relationship management
  • Vendor and Stakeholder management

Accomplishments

  • Principal Award for delivery of complex integrations in Payroll transformation project
  • Principal Award for end to end ownership of Learning module data migration in Workday project
  • CIO Award for O365 program team recognizing the humongous effort on the Enterprise rollout of Office365 across Telstra globally
  • Director Award for leadership, meticulous planning and execution of projects in Office365 program
  • General Manager Award for stakeholder management and key contribution in Telstra Intranet upgrade project

References

Name: Divya Panwar

Mobile: 0417 311 799

Email: divya.panwar@team.telstra.com 


Name: Prasanth Bhasker

Mobile: 0423 601 966

Email: prasanth.bhasker@team.telstra.com 

Timeline

TECHNICAL DELIVERY LEAD

Telstra
01.2022 - Current

SCRUM MASTER

Telstra
06.2018 - 12.2021

SENIOR BUSINESS ANALYST

Telstra
01.2014 - 06.2018

BUSINESS ANALYST

Telstra
07.2009 - 12.2013

BUSINESS INTELLIGENCE ANALYST

Hewlett Packard Enterprise
01.2009 - 06.2009

ORACLE SENIOR DEVELOPER

Hewlett Packard Enterprise
01.2007 - 12.2008

SIEBEL DEVELOPER

Hewlett Packard Enterprise
06.2006 - 12.2006

Bachelor of Science - Electronics And Communications (Honours)

Anna University

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Subhiksha Arvind