Subhreen Mahal
Darley,VIC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at managing and mentoring sales and customer service associates with competency for interacting with staff at all levels of organisation and public.
Overview
6
6
years of professional experience
Work History
Sales Consultant/Trainee Assistant Floor Manager
Telstra
03.2023 - Current
- Managed team of up to six employees to maintain smooth-running operations of shop floor.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated new leads through networking and attending industry events.
- Developed and delivered engaging sales presentations to convey product benefits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer call backs to ensure they were satisfied with our service.
- Negotiated contracts with clients and developed relationships with key personnel.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Customer Service Representative
Cellarbrations
12.2021 - 02.2023
- Received payments by cash, credit and personal check and remitted correct change.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Customer Service Representative
McDonald's
08.2017 - 10.2021
- Worked front counter, drive-thru and other areas.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Education
Bachelor of Biomedical Sciences -
Monash University
Clayton, VIC12.2022
Skills
- Organisational Skills
- Supervision and Leadership
- Training New Employees
- Managing Floor
- Problem Resolution
- Dependable and Responsible
- Cultural Awareness
- Data Management
- Complaint Resolution
- Call Management
- Account Updating
- Appointment Scheduling
- Consultative Sales
- Punctual
Languages
English
Native or Bilingual
References
- John Watson
0435 632 507
- Leeanne Dube
0413 705 779
Timeline
Sales Consultant/Trainee Assistant Floor Manager
Telstra
03.2023 - Current
Customer Service Representative
Cellarbrations
12.2021 - 02.2023
Customer Service Representative
McDonald's
08.2017 - 10.2021
Bachelor of Biomedical Sciences -
Monash University
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