Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

SUBIN BASNET

Campsie,NSW

Summary

  • Personal Attributes
  • Time Management skills
  • Motivated Team Player
  • Critical Thinking Friendly and Flexible Leadership
  • Goal Oriented
  • Quick Learner
  • Problem-Solving
  • Communication skills

Overview

6
6
years of professional experience

Work History

IT Support specialist

YES PEOPLE
09.2021 - 09.2023
  • Documenting all service requests and tickets while gathering necessary information using an efficient incident management system
  • Delivering technical assistance to both local and remote users and clients, ensuring the proper maintenance of workstations
  • Collaborating with mobile device management and IT service management (ITSM) systems
  • Timely escalating incidents and requests exceeding L1/L2 support scope to the Level 3 team
  • Overseeing various portals, including but not limited to LMS, Exchange, AD, Teams, and Endpoint Manager
  • Managing internal asset inventory, including tracking, labelling, maintenance, and coordination with external hardware vendors
  • Providing comprehensive support for internal hardware, software, networks, and peripherals, and liaising with vendors for major hardware issues
  • Offering application support, which involves tasks like OS installations and various Office 365 operations such as onboarding, offboarding, licensing, permissions, mailbox conversions, delegation, and password resets through the admin portal
  • Taking responsibility for routine backups, email management, and server administration, while also monitoring updates for both server and client machines
  • Handling email restoration tasks using Cloud Ally, addressing web content filtering, and managing quarantined emails via Windows Defender
  • Addressing and resolving issues related to system crashes, Outlook problems, AD user account issues, network performance degradation, connectivity issues, and virus infections
  • Administering and maintaining an inter-communication site (SharePoint) by integrating new Microsoft features and updating content with resolutions and news updates.

CUSTOMER SERVICE, Doyles
01.2018 - 08.2021
  • Attentively focusing on customers' words and emotions to fully comprehend their needs
  • Clearly conveying information to customers to ensure they understand and are well-informed
  • Understanding and acknowledging customers' feelings and concerns to build rapport and trust
  • Analyzing issues and providing suitable solutions to address customers' challenges
  • Remaining composed and composed while assisting customers, especially in complex or challenging situations.

Education

BACHELOR of Information Technology -

Southern Cross University
Sydney, NSW

Diploma of IT Networking And Network Security -

Australian HARBOUR INTERNATIONAL COLLEGE
Sydney, NSW

Certification NSE 1 AND NSE 2, CCNA and MS-900 – in Progress -

Skills

  • IT Ticketing System: Jira, Freshservice
  • Remote Monitoring Tools: TeamViewer
  • Communication System: Microsoft Teams, 3CX VoIP
  • Cloud Solution: Microsoft Azure, Office 365
  • Mobile Device Management: Cisco Meraki, Microsoft Intune/Endpoint Manager and SCCM
  • Antivirus and email Security: Windows Defender
  • Programming Languages: PowerShell scripting, Basic JavaScript, My SQL
  • Platform: Microsoft Exchange/Office 365 /Microsoft Active Directory/Endpoint Manager
  • Virtual Systems: VMware ESXi 65
  • Backup Software: Cloud Ally for Office 365 Backup
  • Server Management: Azure Active Directory, Microsoft Active Directory
  • Operating System: Windows, Android, Apple, Mac, Linux
  • Networking: LANs / WANs, TCP / IP, VoIP, DNS, Wireless /VPN, VLAN, SD-WAN
  • Servers: Terminal Server/Citrix, DNS Server, Virtual Server, Microsoft Exchange Server, Domain Controller, File server, Print Server, Terminal server
  • Phone Server: 3CX
  • Hardware: Routers, Server, Switch
  • Printer: Kyocera, Canon, Fuji Xerox
  • Microsoft Sentinel, Imaging
  • Backup and Recovery

Affiliations

I am a dynamic, well-educated, and high-achieving IT Support Specialist with exceptional hands-on technical expertise. My professional profile is defined by unwavering motivation, a tireless work ethic, laser-focused dedication, and a resolute commitment to achieving results. I take pride in my adeptness at both written and verbal communication, consistently delivering informative and gratifying experiences to clients. My proficiency extends to providing clear and effective guidance and resolving complex issues. I am currently seeking a role that will provide a platform for me to leverage my knowledge and transferable skills in the ever-expanding realm of the IT industry, where I can continue to excel and contribute significantly.

Timeline

IT Support specialist

YES PEOPLE
09.2021 - 09.2023

CUSTOMER SERVICE, Doyles
01.2018 - 08.2021

BACHELOR of Information Technology -

Southern Cross University

Diploma of IT Networking And Network Security -

Australian HARBOUR INTERNATIONAL COLLEGE

Certification NSE 1 AND NSE 2, CCNA and MS-900 – in Progress -

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SUBIN BASNET