Subrat Bhattarai
Lindisfarne,Tas
Summary
Proven leader and meticulous organizer, I elevated customer satisfaction at Hill Street Grocer by enhancing service quality and team productivity. Expert in teamwork, collaboration, and documentation, my approach to goal setting and quality improvement significantly boosts operational efficiency. Skilled in client support, I ensure excellence in administrative tasks, setting a benchmark for privacy and data management.
Overview
7
7
years of professional experience
Work History
Team Leader
Hill Street Grocer
Hobart, TAS
03.2018 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Administrative Assistant
Merit Services Pvt Ltd
Hobart, TAS
02.2017 - 03.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Created and maintained databases to track and record customer data.
Education
Diploma in Leadership & Management - Organizational Leadership
RGIT
Hobart, TAS11.2021
Masters in Professional Accounting - Accounting
University of Southern Queensland
Toowoomba, QLD02.2016
Skills
- Teamwork and Collaboration
- Attention to Detail
- Team motivation
- Work Planning and Prioritization
- Documentation And Reporting
- Work Planning
- Goal Setting
- Quality Improvement
- Safety
- Client Support
Timeline
Team Leader
Hill Street Grocer
03.2018 - Current
Administrative Assistant
Merit Services Pvt Ltd
02.2017 - 03.2018
Diploma in Leadership & Management - Organizational Leadership
RGIT
Masters in Professional Accounting - Accounting
University of Southern Queensland