Suchada Somnboonsilp
Brisbane
Summary
Experienced Front of House Attendant with comprehensive background in hospitality and customer service. Strengths include effective communication, problem-solving skills and ability to work efficiently under pressure. In previous roles, customer satisfaction levels improved by creating welcoming environments and handling guest inquiries professionally.
Overview
4
4
years of professional experience
Work History
Front of House Employee
Banana Leaf Thai Restaurant, Camp Hill
05.2023 - 10.2025
- Delivered customer service in fast-paced dining environment.
- Communicate with kitchen staff to ensure timely food delivery and quality standards.
- Performed opening and closing duties, ensuring the restaurant was ready for operations each day.
- Helped guests at tables when in need of assistance.
- Completed side-work tasks including loading dishes, drying plates and cutlery, and washing glassware during downtime period.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Relaying guest feedback and coordinating special requests or dietary restrictions to the back-of-house staffs.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Handled phone communications, taking reservations and seatings arrangement, processing takeout orders, and addressing any customer concerns.
- Performed accurate daily balancing of cash and card payments, verifying all totals at shift open and close.
Receptionist
TTR Thai Tradition Massage
01.2022 - 02.2023
- Greeted incoming visitors and customers, and provided assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Handled phone inquiries, and providing information about the services.
- Maintained clean and neat reception area to provide visitors with a positive first impression.
- Assisted in cleaning and organizing the massage rooms post service, ensuring they were thoroughly prepared for the next clients.
- Resolved customer problems and complaints.
Education
Senior High School -
Mount Gravatt State High School
Brisbane, QLD11-2025
Junior High School -
Sahavith School
Suphanburi, ThailandSkills
- Customer service
- Team collaboration
- Multitasking and organization
- Food and beverage service
- Problem-solving
- Opening and closing procedures
- POS system use
- Payment processing
- Food safety
- Food allergy awareness
- Adaptability and flexibility
- General front-of-house support
Hospitality qualifications
- RSA (Responsible Service of Alcohol)
- Cert ||| in Hospitality: Barista Short Course
Languages
Thai
Native or Bilingual
Timeline
Front of House Employee
Banana Leaf Thai Restaurant, Camp Hill
05.2023 - 10.2025
Receptionist
TTR Thai Tradition Massage
01.2022 - 02.2023
Senior High School -
Mount Gravatt State High School
Junior High School -
Sahavith School