Suchit Garg
Blacktown,Australia
Summary
Dynamic hospitality professional with extensive experience at Accor Hotels, excelling in concierge services and event planning. Proven track record in enhancing guest relations and training teams, while demonstrating strong problem-solving abilities and effective communication. Committed to delivering exceptional service and optimizing operational efficiency in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Concierge Executive
Accor Apartments and Realty
11.2025 - Current
- Delivered proactive and friendly concierge services to tenants and guests, enhancing their overall experience.
- Communicated and facilitated concierge offerings, including gift services, accommodation sourcing, ticketing, and restaurant bookings, to meet tenant needs effectively.
- Assisted Head Concierge by conducting tenant induction services, which included explaining the Building Tenancy Guide and available concierge offerings.
- Organized and maintained all concierge-related forms, records, and paperwork, ensuring compliance with Head Concierge's directives.
- Completion & review of shift handovers, made by the outgoing shift(s) and follow up as required by the incoming shift(s).
- At all times, comply with the call escalation requirements for incidents.
Hospitality Trainer and Assessor
Salford College
Parramatta, Australia
01.2021 - Current
- Strengthened customer service skills among staff by conducting interactive role-playing scenarios during workshops, enhancing their ability to handle real-life situations.
- Assessed employee competencies through regular skills testing, enabling tailored training approaches that directly addressed knowledge gaps.
- Implemented effective communication techniques among staff, fostering a more efficient work environment and improving team collaboration.
- Utilized various teaching methods, such as hands-on activities or multimedia presentations, catering to different learning styles among trainees.
- Established a positive learning atmosphere by promoting open dialogue and active participation during training sessions.
- Managing office operations, Handling phone calls, emails, and other correspondence, managing deliveries, and maintaining records.
Customer Relationship and Events Coordinator
Allure Function Centre
Blacktown, Australia
01.2021 - Current
- Increased customer satisfaction by consistently delivering well-executed events within budget constraints.
- Streamlined event planning processes by implementing efficient project management strategies.
- Recruited trained, and managed teams of volunteers to assist with event operations and logistics.
- Maintained clear and effective communication with guests to enhance their event experience.
- Demonstrated strong communication skills through clear, confident, and customer-friendly interactions (both written and verbal).
- Strong analytical and problem-solving skills with a focus on solutions.
- High attention to detail with solid administrative and system navigation skills.
- Solid time management and organizational skills to prioritize tasks and meet deadlines efficiently.
Food and Beverage Professional
Euston Club Resort
Euston, Australia
12.2016 - 01.2021
- Assisted Head Chef in overseeing daily kitchen operations, maintaining high standards in food preparation and presentation.
- Maintaining strict adherence to health, safety and hygiene regulations.
- Managed stock control and coordinated kitchen operations for optimal efficiency.
- Mentoring and training junior kitchen staff, fostering a positive and collaborative team environment.
- Contributed to menu development by providing innovative ideas that enhanced culinary offerings.
- Ability to manage competing priorities while delivering accurate outcomes.
- Strong analytical and problem-solving skills with a focus on solutions.
- Solid time management and organizational skills to prioritize tasks and meet deadlines efficiently.
Education
Advance Diploma in Hospitality Management -
Sphere Education Institute
Cert IV - Training and Assessment
Inspire Education
Cert IV - Real Estate Practice
Real Estate Academy Australia
Cert IV - Commercial Cookery
Victoria University
Diploma - Hospitality Management
Institute of Hotel Management
Skills
- Concierge services
- Guest relations
- Hospitality service expertise
- Event planning
- Record management
- Administrative tasks
- Team training
- Adaptability in operations
- Problem solving
- Effective communication
- Strong work ethic
- Community relations
Certification
- Alcohol Service Certification – RSA
- Food Safety Supervisor
Accomplishments
- Built strong relationships with customers with a professional approach.
- Resolved product issue through consumer testing.
- Documented and resolved operational issues which led to happy and satisfied customers.
Languages
- Hindi
- English, Full Professional
- Hindi, Native or Bilingual
Hobbies and Interests
- Gym Workouts
- Team Sports
- I participate in various sports activities for physical activity, camaraderie, and personal growth.
- Passionate about balancing physical health with mental and emotional wellness.
- Growing herbs, vegetables, or fruits in home gardens.
- I enjoy helping others and giving back to the community.
- DIY and Home Improvement
Availability
4 weeks’ notice required, Available to work on weekdays, weekends and public holidays
Residency
Australian Citizen
Professional Development
- Accor Academie’
- VELG training
Timeline
Concierge Executive
Accor Apartments and Realty
11.2025 - Current
Hospitality Trainer and Assessor
Salford College
01.2021 - Current
Customer Relationship and Events Coordinator
Allure Function Centre
01.2021 - Current
Food and Beverage Professional
Euston Club Resort
12.2016 - 01.2021
Advance Diploma in Hospitality Management -
Sphere Education Institute
Cert IV - Training and Assessment
Inspire Education
Cert IV - Real Estate Practice
Real Estate Academy Australia
Cert IV - Commercial Cookery
Victoria University
Diploma - Hospitality Management
Institute of Hotel Management