Suchita Sangroula
Glenfield,Australia
Summary
Seeking secure employment with a successful team that makes a meaningful impact on a daily basis, while also providing opportunities for personal and professional growth. Looking to leverage skills and experience to contribute to the team\'s success and advance in my career. Known for efficiency, reliability, honesty, and maturity, embracing challenges as valuable opportunities for learning and improvement.
Overview
2025
2025
years of professional experience
Work History
Manager
Bhatbhatani Supermarket
- Stock Filling/Count (FIFO,Face-off)
- Proficient Customer Service
- Follows Safety Work Practices (SWPs)
- Training to new members
- Excellent Maintenance Crew & Detail cleaning of store
- Follow LEAD Approach
Team Member
Salesberry Supermarket
- Filling the stocks
- Picking and Packing
- Heavy lifting
- Experience of working in freezer and chiller
- Know to use RF scanner
- Online Shopping
- Work-place Safety
- Training to trainees
- Know to use Electric- pallet jack
Picking Packer
Kong's Australia
12.2024 - Current
- Reduced packing errors by consistently double-checking orders and ensuring correct items were included.
- Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
- Maintained a clean and safe work environment, adhering to safety protocols and reducing workplace accidents.
- Pulled orders quickly to maintain demanding productivity goals.
- Utilized technology such as handheld scanners for accurate tracking of items throughout the picking process, increasing data reliability.
Customer Service Representative
Kazi Store
11.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Education
Masters - Business Research
Melbourne Institute of Technology
02.2025
MBA - Marketing Management
Apex College
Nepal01-2024
Skills
- Communication skills
- Honesty and Integrity
- Flexibility and Adaptability
- Problem Solving Skills
- Quick learner
- Attention to details
- Stress tolerance
- Interpersonal skills
- Decision making skills
- Team Work skills
- Leadership skills
- Loyalty
- Creativity
- Customer service
- Collaboration and teamwork
- Picking and processing
- Customer relations
- Order picking
- Time management
- Cash handling
- Decision-making
- Cleaning
- Loading and unloading
- Verbal and written communication
Skill Summary
- Communication skills
- Honesty and Integrity
- Flexibility and Adaptability
- Problem Solving Skills
- Quick learner
- Attention to details
- Stress tolerance
- Interpersonal skills
- Decision making skills
- Team Work skills
- Leadership skills
- Loyalty
- Creativity
Timeline
Picking Packer
Kong's Australia
12.2024 - Current
Customer Service Representative
Kazi Store
11.2024 - 01.2025
Manager
Bhatbhatani Supermarket
Team Member
Salesberry Supermarket
Masters - Business Research
Melbourne Institute of Technology
MBA - Marketing Management
Apex College