Suchith Madan Mohan
Bayswater,WA
Summary
Results-oriented IT professional with 6 years of comprehensive experience in IT support, IT operations, consulting, IT administration, and asset management. Proven ability to troubleshoot complex issues, optimize IT systems, and ensure compliance with best practices. Skilled in enhancing user satisfaction and driving operational efficiencies through excellent interpersonal skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Service Support Consultant
Deloitte
03.2023 - Current
- Delivered expert-level technical support for hardware and software issues, effectively diagnosing and resolving complex problems for end-users
- Collaborated with IT teams to enhance operational workflows, resulting in a 25% reduction in incident resolution time
- Developed and maintained technical documentation, providing a resource for team members and improving knowledge sharing
- Served as an IT consultant for internal projects, advising on best practices for system upgrades and implementation strategies
- Collaborated with cross-functional teams to address complex client concerns and provide comprehensive solutions.
ITS Regional Administrator
Deloitte
09.2022 - 02.2023
- Oversaw IT asset management processes, ensuring accurate tracking of hardware and software throughout their lifecycle
- Conducted comprehensive IT audits, identifying areas for improvement and compliance with organizational policies, leading to a 15% increase in audit compliance rates
- Implemented IT operational best practices, contributing to enhanced system performance and reliability
- Managed user accounts and access rights, ensuring security protocols were strictly followed
IT Service Desk Analyst
Australia Post
09.2017 - 08.2022
- Provided first-line technical support to over 1200 end-users, addressing issues related to hardware, software, and network connectivity
- Conducted on-site IT field support, performing installations and troubleshooting equipment issues in a timely manner to minimize downtime
- Assisted in onboarding new employees by setting up workstations and providing initial training on IT systems and tools
- Maintained inventory of IT equipment, ensuring resources were available and in good condition
Education
Master's - Information Technology
Charles Sturt University
Melbourne, VIC01.2017
Bachelor of Technology - Computer Science
Jawaharlal Nehru Technological University
Hyderabad, India05.2013
Skills
- Windows
- MacOS
- Linux
- Active Directory
- Microsoft Office Suite
- Remote Desktop Services
- Ticketing Systems
- TCP/IP
- LAN/WAN
- VPN configurations
- ITIL Framework
- Cybersecurity practices
- Tools
Certification
- CompTIA A+
- ITIL Foundation Certification
- Microsoft Certified: Azure Fundamentals (or other relevant certifications)
References
Available upon request.
Timeline
IT Service Support Consultant
Deloitte
03.2023 - Current
ITS Regional Administrator
Deloitte
09.2022 - 02.2023
IT Service Desk Analyst
Australia Post
09.2017 - 08.2022
- CompTIA A+
- ITIL Foundation Certification
- Microsoft Certified: Azure Fundamentals (or other relevant certifications)
Master's - Information Technology
Charles Sturt University
Bachelor of Technology - Computer Science
Jawaharlal Nehru Technological University
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