Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Attributes
Languages
Timeline
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Suda Purnama

Hurstville,Australia

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Operations professional with a proven track record in designing and implementing training programs to improve operational workflows. Known for collaborative approach and commitment to excellence.

Overview

24
24
years of professional experience

Work History

NSW & ACT Operations Trainer

Betty’s Burgers
10.2017 - 06.2025
  • Facilitating and supporting team training & development initiatives at a restaurant level to ensure our teams are fully trained in all aspects of running a successful operation.
  • Conducted regular assessments of staff skills & best practices for operational excellence and compliance standards. to identify areas for improvement and development.
  • Streamlined operational processes to enhance efficiency and reduce costs.
  • New Restaurant Opening, Led hiring, onboarding and training of new hires to fulfill business requirements.

Cafe Manager

Paddock on Crown, Surry Hills
11.2016 - 09.2017
  • Led cross-functional teams to streamline operations and enhance productivity.
  • Developed and implemented strategic initiatives to drive business growth and efficiency.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Assistant Restaurant Manager

Bluefish Restaurant Darling Harbour
12.2006 - 11.2016
  • Supervised daily operations, ensuring adherence to service standards and quality control.
  • Trained and mentored staff in customer service best practices and operational procedures.
  • Coordinated staff schedules, aligning resources with peak service times for optimal coverage.
  • Resolved customer complaints promptly, improving satisfaction through effective communication strategies.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.

Waiter and Bartender

Hu’u Bar and Restaurant Bali
05.2006 - 11.2006

Chef

Ritz Carlton Resort & Spa Bali
07.2005 - 10.2005

Waiter

Sanur Paradise Plasa Hotel & Suite Bali
05.2003 - 06.2003

Waiter and chef

Bali Dynasty Resort
07.2002 - 12.2002

Waiter

IBM (International Business Machines) event
04.2001 - 04.2001

Education

Certificate IV - commercial cookery

03.2010

Diploma - Hospitality Management

12.2008

Diploma - Hospitality food and beverage Management

07.2004

Skills

  • Operational efficiency & Productivity management
  • Analytical problem-solving
  • Collaborative team management
  • Project planning
  • Team development

Accomplishments

New Restaurant Opening (NRO) , Opening 15 restaurants across NSW & ACT.

Personal Attributes

  • Honesty and Integrity.
  • Adaptability & Flexibility.
  • Growth Mindset.
  • Time Management.
  • Emotional Intelligence.
  • Self Motivation.

Languages

English
Full Professional
Indonesian
Native or Bilingual
Balinese
Native or Bilingual

Timeline

NSW & ACT Operations Trainer

Betty’s Burgers
10.2017 - 06.2025

Cafe Manager

Paddock on Crown, Surry Hills
11.2016 - 09.2017

Assistant Restaurant Manager

Bluefish Restaurant Darling Harbour
12.2006 - 11.2016

Waiter and Bartender

Hu’u Bar and Restaurant Bali
05.2006 - 11.2006

Chef

Ritz Carlton Resort & Spa Bali
07.2005 - 10.2005

Waiter

Sanur Paradise Plasa Hotel & Suite Bali
05.2003 - 06.2003

Waiter and chef

Bali Dynasty Resort
07.2002 - 12.2002

Waiter

IBM (International Business Machines) event
04.2001 - 04.2001

Diploma - Hospitality Management

Diploma - Hospitality food and beverage Management

Certificate IV - commercial cookery

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Suda Purnama