Karolina Pawlik
Labrador,QLD
Summary
Versatile and achievement-oriented professional with a proven track record, excelling in office management and customer service. Demonstrated ability to enhance client satisfaction and streamline operations, leading to increased efficiency. Skilled in budget tracking and fostering team collaboration, adept at multitasking and maintaining meticulous attention to detail.
Overview
11
11
years of professional experience
Work History
Construction Office Administrator
Pekos Group
01.2023 - Current
- Maintained accurate records of department expenses, invoices, and budget reports to optimize financial tracking.
- Liaised between different teams both internal and external stakeholders, ensuring smooth communication and project execution.
- Managed complex travel arrangements, accommodations, and itineraries for Company Director attending conferences or Client meetings.
- Assisted in the preparation of proposals, presentations, or reports by gathering data from various sources and presenting it in cohesive formats.
- Handled confidential information with discretion while assisting in sensitive human resources matters such as performance evaluations or personnel changes.
- Established strong relationships with clients through professional communication skills and timely responses to inquiries or concerns.
- Coordinated events such as workshops, seminars, or team-building activities that fostered a positive work culture within the engineering department.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Domestic Helper
Self-Employed
01.2020 - Current
- Assisted in meal planning and preparation, ensuring nutritious meals were served daily.
- Managed laundry services, including washing, drying, folding, and ironing clothing items.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- Maintained a clean, safe, and organised home environment for family members.
- Utilised time management skills to effectively prioritize multiple responsibilities throughout each day.
- Contributed to a positive living environment by proactively identifying areas needing improvement or attention.
- Conducted deep cleaning tasks such as dusting furniture, vacuuming carpets, and mopping floors for an immaculate living space.
- Provided accurate quotation to customers.
- Provided invoices in a timely manner.
Bank Teller
Bank
01.2015 - 12.2018
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimising wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Educated customers on use of banking website and mobile apps.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Pharmacy Assistant
Pharmacy
06.2016 - 12.2017
- Kept pharmacy counter and related areas clean, neat and organised.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Merchandised over-the-counter goods and rotated stock.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Assisted pharmacy staff with preparing medications and filling orders.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Post Office Assistant
Post Office
02.2014 - 05.2016
- Assisted customers in selecting appropriate shipping services based on their needs, resulting in increased revenue.
- Streamlined package sorting and distribution processes for timely mail delivery.
- Consistently met or exceeded sales targets for additional postal products such as stamps or money orders through proactive promotion during transactions.
- Collaborated with team members to ensure smooth daily operations and consistently met performance goals.
- Supported supervisors in administrative tasks such as scheduling staff shifts or generating reports on operational metrics.
- Utilised computer systems effectively for tracking packages, managing transactions, and updating customer records as needed.
- Managed the processing of incoming mail, ensuring accurate sorting, scanning, and distribution within designated timeframes.
Education
Certificate IV - Customer Engagement
Queen Anne College Sydney
10-2021
Diploma - Business
Imagine Education Australia
09-2019
Skills
- Office management
- Administrative support
- Customer service
- Reception duties
- Telephone etiquette
- Client interaction
- Team collaboration
- Budget tracking
- Multitasking abilities
Languages
English
Native or Bilingual
Polish
Native or Bilingual
Timeline
Construction Office Administrator
Pekos Group
01.2023 - Current
Domestic Helper
Self-Employed
01.2020 - Current
Pharmacy Assistant
Pharmacy
06.2016 - 12.2017
Bank Teller
Bank
01.2015 - 12.2018
Post Office Assistant
Post Office
02.2014 - 05.2016
Certificate IV - Customer Engagement
Queen Anne College Sydney
Diploma - Business
Imagine Education Australia
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