Summary
Overview
Work History
Education
Skills
References
Timeline
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Sudarshan Dhakal

Sydney,Australia

Summary

Detail-oriented IT graduate with hands-on experience in infrastructure maintenance, software management, and network support. Proficient in managing daily IT operations, including backups, data synchronization, and asset management. Skilled in Microsoft Office 365, Azure, and SharePoint Online administration, with a strong foundation in Active Directory, Group Policy, and disaster recovery processes. Proven ability to manage business-critical tasks and maintain comprehensive documentation to support efficient IT operations.

Overview

5
5
years of professional experience

Work History

Assistant Department Manager

Woolworths
Randwick, NSW
06.2024 - Current
  • Performed administrative duties such as filing paperwork or creating spreadsheets.
  • Collaborated with other departments to ensure efficient workflow throughout the organization.
  • Developed and enforced safety protocols, significantly reducing workplace accidents.

Manager, Assistant Manager

Mad Mex Fresh Mexican
Rouse Hill, Warringah Mall, Australia
02.2023 - Current
  • Provided leadership during times of organizational change or crisis situations.
  • Monitored staff performance and addressed issues.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Recruited and trained new employees to meet job requirements.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.

Sales Assistant

Coles Liquor
brookvale, Australia
08.2022 - 06.2023
  • Greeted customers to determine wants or needs.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Ensured that all promotional materials were properly displayed in their designated areas.
  • Replenished merchandise on shelves as needed throughout the day.

Supervisor

Mad Mex Fresh Mexican
warringah mall, Australia
10.2020 - 02.2023
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Reviewed reports from subordinate staff members before submitting them to senior management.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Created new strategies for improving customer service standards within the organization.

Chef

RASHAYS
deewhy, Australia
04.2020 - 09.2022
  • Supervised food preparation staff to deliver high-quality results.
  • Resolved customer complaints regarding food quality or service issues.
  • Experimented with various ingredients and cooking techniques to develop new and flavorful dishes for customers.
  • Trained new chefs on proper cooking techniques and menu items.

Education

Bachelor's degree - Information Technology

SISTC
05.2023

Advanced Diploma - Information Technology

Australian Harvard International College
01.2020

High School Diploma - Computer Science

Grammar College (GPHSS)
01.2017

Skills

  • Cross-Functional Teamwork
  • Customer Relationship Management
  • Hospitality Industry
  • Staff Development
  • Performance Management
  • Complex Problem-Solving
  • Team Leadership
  • Technical Support
  • System Troubleshooting
  • Customer Support

References

References available upon request.

Timeline

Assistant Department Manager

Woolworths
06.2024 - Current

Manager, Assistant Manager

Mad Mex Fresh Mexican
02.2023 - Current

Sales Assistant

Coles Liquor
08.2022 - 06.2023

Supervisor

Mad Mex Fresh Mexican
10.2020 - 02.2023

Chef

RASHAYS
04.2020 - 09.2022

Bachelor's degree - Information Technology

SISTC

Advanced Diploma - Information Technology

Australian Harvard International College

High School Diploma - Computer Science

Grammar College (GPHSS)

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Sudarshan Dhakal