Sudarshan Reddy Sallaram
Carlton
Summary
Experienced customer success Associate with a proven track record of driving customer satisfaction and retention. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Contact Centre Representative - Utility Sales
Compare And Connect
01.2022 - Current
- Identify and prospect potential customers within the assigned territory or market segment
- Conduct cold calls, emails, and in-person meetings to initiate and nurture sales leads
- Present utility services and solutions to clients, emphasizing their benefits and value proposition
- Develop and maintain a deep understanding of the utility products and services being offered
- Tailor sales pitches and proposals to match the unique needs and requirements of each customer
- Negotiate pricing, terms, and contracts in collaboration with customers and sales management
- Achieve and exceed individual and team sales quotas and revenue targets
- Build and nurture strong, long-lasting relationships with new and existing customers
- Address customer inquiries, concerns, and objections, providing solutions and building trust
- Collaborate with cross-functional teams, including marketing and technical teams, to enhance sales strategies
- Monitor market trends, competitive landscape, and regulatory changes to adjust sales approach
- Maintain accurate and up-to-date records of customer interactions and sales activities in CRM systems.
Duty Manager
Woolworths Melbourne
07.2019 - 01.2022
- Proven ability supervising and training new employees
- Efficiently handle inventory control to ensure waste is reduced
- Solid understanding and enforcement of safety procedures
- Ability to plan work schedules and assign duties in accordance with the work schedule
- Ensure stock is rotated when restocking shelves
- Assist with monthly stock take.
Customer Contact Centre
ICICI Bank - Head Office
06.2015 - 02.2019
- Obtain customer's information by answering telephone calls, and verifying information
- Accomplishing sales and organization mission by completing related results as needed
- Aiding for patrons in emergency situations.
Education
Master Of Technology (Information and systems) -
VIT
Melbourne, VIC12.2021
Bachelors In Electronics And Communications Engineering -
Jawaharlal Nehru Technological University
Hyderabad, India05.2014
Skills
- Customer Relationship Management (CRM) software (eg, Salesforce, HubSpot)
- Strong interpersonal and communication skills
- Problem-solving and conflict resolution
- Data analysis and reporting
- Cross-functional collaboration
- Time management and prioritization
- Upselling and account growth strategies
- Technical Support
- Quality Improvement
- Client Service
- Cisco Certified Network Professional
- Wireless Networking Knowledge
- Effective Communication
- Verbal and written communication
Computer Software
- Salesforce
- Jira
- Okta
- Slack
- Microsoft Office (Word, Excel, PowerPoint, Access)
- MS Project
- MySQL
Professional Development
- Introduction to IT and Cybersecurity, Cybrary, Melbourne, 06/2020
- Mobile App Security, Cybrary, Melbourne, 05/2021
- Certificate of Appreciation for Mentoring Students, VIT, Melbourne, 05/2021
- Training and Placement Student Coordinator, Jawaharlal Nehru Technological University, Hyderabad, India, 07/2013
- Certificate of Appreciation for Motivation of youth for Inspiring Rural Reconstruction, National Service Scheme, India, 09/2012
Computer Systems
- Windows XP/7/8/10
- Linux/Ubuntu
- MAC
- packet tracer
Volunteer Involvement
- Training and Placement Student Coordinator, Jawaharlal Nehru Technological University, Hyderabad, India, 07/2013, Managing all activity of training and placement such as collecting data of students through Google Drive, Making announcements in front of several students as well as the professor, Arranging venue and food for the hiring team as well as organising the hall for recruitment testing
- Volunteer in National Service Scheme, National Service Scheme, India, 09/2012, Organising and participating in various events such as Law Awareness Program for Women and Motivation of Youth Inspiring Rural Reconstruction, Controlled blood donation camp which was organised by National Service Scheme at Dharmsinh Desai University
References
Available upon request
Additional References
References available upon request.
Hobbies and Interests
- Reading books
- Playing cricket
Certification
CCNA
Timeline
Contact Centre Representative - Utility Sales
Compare And Connect
01.2022 - Current
Duty Manager
Woolworths Melbourne
07.2019 - 01.2022
Customer Contact Centre
ICICI Bank - Head Office
06.2015 - 02.2019
Master Of Technology (Information and systems) -
VIT
Bachelors In Electronics And Communications Engineering -
Jawaharlal Nehru Technological University
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