Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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SUDEEP RAMPAL

SUDEEP RAMPAL

Adelaide,Australia

Summary

Dynamic professional with extensive experience in aviation and the hospitality industry, excelling in training content creation and regulatory compliance. Operational experience in CRM/Salesforce. Proven track record in enhancing customer engagement and achieving sales targets. Adept at problem-solving and fostering relationships, I am passionate about delivering impactful training solutions that drive operational excellence.

Overview

14
14
years of professional experience

Work History

Customer Experience, Sales Telecommunication

TSA - contact center
Adelaide, SA
05.2025 - Current
  • Customer Engagement: Contacting and interacting with customers (both residential and business) to offer products and services.
  • Needs Assessment: Identifying customer needs and tailoring solutions to their specific requirements.
  • Sales and Relationship Building: Selling products and services, building rapport with customers, and fostering long-term relationships.
  • Product Knowledge: Providing accurate and detailed information about products and services.
  • Target Achievement: Meeting or exceeding sales targets and performance goals.
  • Problem Solving: Addressing customer inquiries and resolving issues effectively.

Head - SEP Training

INDIGO
04.2018 - 04.2025
  • Hiring, talent acquisition, and training.
  • Upskilling new hires.
  • Budgeting and department manpower planning.
  • Managing the team of safety trainers.
  • Build and ensure delivery of best cabin safety training to cabin crew and pilots on aircraft type ATR, A320 & 321.
  • Heading the content development of Safety and Emergency Procedures trainings.
  • Ensuring modules are developed as per the regulatory compliance for the cabin crew and the pilots.
  • Ensuring all facilitators adhere to the training methodologies.
  • Introduce interactive modules in the form of CBT/e-learning to enhance trainee's learning experience.
  • Ensuring smooth transition between training and the operation.

Manager - SEP Training

INDIGO
05.2016 - 04.2018
  • Heading the content development.
  • Hiring, talent acquisition, and training.
  • Upskilling new hires.
  • Budgeting and department manpower planning.
  • Ensuring modules are developed as per the regulatory compliance for the cabin crew and the pilots.
  • Creating facilitators guide for standardisation of training.
  • Creating interactive modules in the form of CBT.
  • Conducting behavioural trainings such as crew resource management (CRM).
  • Ensuring smooth transition between training and the operation.
  • Research and development.

Assistant Manager - SEP

INDIGO
10.2013 - 04.2016
  • Responsible for imparting safety training to cabin crew and pilots.
  • Hiring, talent acquisition, and training.
  • Upskilling new hires.
  • Manpower planning.
  • Managing the training plan, for various regulatory and non-regulatory trainings.
  • Understanding the operational requirements and providing best solutions.
  • Research and development.
  • Creating E-Learning modules, awareness flyers, and DIY modules - videos.

SEP Instructor

INDIGO
04.2011 - 10.2013
  • Responsible for new entrants (cabin crew) and imparting safety training

Education

BBA - Human Resource

INDRAPRASTHA UNIVERSITY
Gurgaon
01.2004

Skills

  • Training content creation
  • Regulatory compliance
  • Budgeting
  • Audits
  • Sales strategy
  • Target achievement
  • Problem solving
  • Customer engagement
  • Customer experience improvement
  • Salesforce CRM experience

Languages

ENGLISH, HINDI, PUNJABI

References

References on request

Timeline

Customer Experience, Sales Telecommunication

TSA - contact center
05.2025 - Current

Head - SEP Training

INDIGO
04.2018 - 04.2025

Manager - SEP Training

INDIGO
05.2016 - 04.2018

Assistant Manager - SEP

INDIGO
10.2013 - 04.2016

SEP Instructor

INDIGO
04.2011 - 10.2013

BBA - Human Resource

INDRAPRASTHA UNIVERSITY

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SUDEEP RAMPAL