Sudeep Shrestha
Plympton Park,SA
Summary
Dynamic tech support specialist with extensive experience at JJSecuwatch and Field to Fork Group, specializing in Active Directory, and advanced problem-solving. Demonstrated ability to enhance system efficiency and significantly improve customer satisfaction through effective support strategies. Adept at troubleshooting complex issues and implementing innovative solutions. Career ambitions include leveraging technical expertise to lead projects that drive operational excellence.
Known for adaptability and collaborative team efforts, consistently achieving high-quality outcomes in fast-paced environments. Demonstrated ability to quickly learn new processes, systems and necessary skills for professional growth. The impact made includes efficiency enhancements and improved team collaboration across departments.
Empathetic peer mentor known for high productivity levels and efficient task completion. Possess specialized skills in active listening, conflict resolution, and motivational support. Excel in utilizing empathy, communication, and adaptability to foster an environment of growth and learning among peers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Trainee as a Tech- Support
JJSecuwatch
Auburn, NSW
05.2024 - 08.2025
- Managed inventory and supplies to ensure materials were available when needed.
- Operated a variety of machinery and tools safely and efficiently.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Updated and maintained databases with current information.
- Worked effectively in team environments to make the workplace more productive.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Tech Support
Field to Fork
Vaucluse, NSW
03.2022 - 01.2025
- Recorded client and incident details accurately with FreshService, promoting efficient ticket progression.
- Conduct initial investigations, resolve technical issues, and escalate complex incidents as required.
- Delivered comprehensive support by addressing technical issues and operational challenges.
- Perform system access management tasks, including user onboarding/offboarding, and equipment issuance/recovery.
- Maintain Active Directory environments by managing user accounts, group policies, and permissions.
- Troubleshoot and resolve network connectivity issues, including Wi-Fi and LAN diagnostics in company's shops.
- Collaborate with team leads and senior IT staff to enhance workflows and knowledge-sharing practices.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Peer Mentor
Kings Own Institute
Sydney, NSW
01.2024 - 12.2024
- Increased student participation by incorporating group activities and peer feedback sessions.
- Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
- Compiled and studied educational and economic information to assist individuals in determining vocational and educational objectives.
- Referred to tests, records and interviews to evaluate students' or individuals' abilities and interests.
- Instructed individuals in job search and application strategies, resume writing and interview skills.
- Facilitated group discussion sessions on topics such as study skills, college preparation and career exploration.
Education
Master of Science - Cyber Security
Gateway Business School
Adelaide, SA12-2024
Bachelor of Information Technology - Information Technology
King's Owns Institute
Sydney, NSW12.2024
Skills
- Operating Systems: Windows 10, Windows Server 2016, Windows Server 2019
- Productivity Tools: Microsoft 365, Teams
- Networking: TCP/IP, DHCP, DNS, VPN, and Wi-Fi troubleshooting
- Ticketing Systems: FreshService, ServiceNow, and Jira
- Active Directory: user management, permissions, and group policies
- Device Management: Microsoft Intune, Jamf
- Server Management: Microsoft Exchange Server, File/Print Servers, and Remote Desktop Services
- Virtualization: Tableau, RapidMiner, Power BI
- Monitoring Tools: TeamViewer
- Endpoint Security: Microsoft Defender, Cisco Packet Tracer
- Documentation: ITIL processes, knowledge base creation
- Data Entry and management
- Computer Skills
- Adaptability and dependability
- NSW driver's license
- Project management
- MS Office, MS 365
- Administrative Support
- Requirements Gathering
- Predictive modeling
- Data Analysis
- Team collaboration
- Electrical systems installation
- Active Listening
- Problem Solving
- Android Development
- Mobile App Creation
Languages
English
Professional
Nepali
Full Professional
Hindi
Limited
Accomplishments
- Certificate of Excellence in Bachelors of Information and Technology.
- Certificate of appreciation for playing a role of leader in KOI student society club activities.
Certification
Australian Driving License
Additional Information - References
1. Joshuwa Horwitz (Owner of Field to Fork Pty.Ltd)
Contact number: 0417500685
2. Govinda Basnet (Manager at Field to Fork)
Contact number: 0450561382
3. Dr Denny Irawan (Vice-President of Kings Own Institute administrative department)
Contact numer: 0405138184
Email: denny@koi.edu.au
4. Frank Trincao (Internship supervisor at JJSecuwatch Company)
Contact number: +61 452 016 816
5. Dr Sweta Thakur (IT department of Kings Own Institute)
Email: shweta80.thakur@gmail.com
6. Nolan Wu (Student coordinator of Kings Own Institute)
Contact number: +61 410 676 246
Timeline
Trainee as a Tech- Support
JJSecuwatch
05.2024 - 08.2025
Peer Mentor
Kings Own Institute
01.2024 - 12.2024
Tech Support
Field to Fork
03.2022 - 01.2025
Master of Science - Cyber Security
Gateway Business School
Bachelor of Information Technology - Information Technology
King's Owns Institute
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