Sudeep Taneja
Summary
Results-driven professional with expertise in customer service and property management, specializing in claims processing, tenant relations, and compliance. Adept at handling sensitive customer inquiries, financial assessments, and digital support with a focus on accuracy and accessibility.
Overview
5
5
years of professional experience
Work History
Customer Service Officer – Claims Processing
Services Australia (Centrelink)
01.2024 - Current
- Process and verify customer claims in compliance with policies and legislation
- Determine payment eligibility and process customer payments accurately
- Resolve inquiries at first contact, prioritizing vulnerable customers
- Provide digital support for online platforms and self-service tools
- Educate customers on payment procedures and legislative requirements
- Conduct quality assurance reviews to verify payment accuracy
- Escalate complex cases and collaborate with team members
Property Manager
The Agents Real Estate
07.2020 - 01.2024
- Managed full rental cycle including advertising, screening, and lease agreements
- Evaluated tenant financial documents (payslips, tax returns)
- Coordinated property maintenance and resolved tenancy disputes
- Ensured compliance with Fair Housing Act (FHA) guidelines
Education
Certificate - Agents Representative Victoria
01.2017
Post Graduate Diploma - Management
01.2009
Bachelor - Business Administration
New Delhi University
01.2006
Skills
- Claims Processing & Quality Assurance
- Customer Payment Administration
- Vulnerable Customer Support
- Digital Literacy Training
- Tenant Screening & Lease Management
- Legislative & Policy Compliance
Timeline
Customer Service Officer – Claims Processing
Services Australia (Centrelink)
01.2024 - Current
Property Manager
The Agents Real Estate
07.2020 - 01.2024
Post Graduate Diploma - Management
Bachelor - Business Administration
New Delhi University
Certificate - Agents Representative Victoria
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