Sudesan Naidoo
Safety Bay,WA
Summary
Technical skills with trade abilities, love working with people . Great communication skills and a quick learner.
Overview
14
14
years of professional experience
Work History
Field Service Technician
Aus Traffic
03.2024 - Current
- Responded quickly to maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Followed safety procedures to avoid injuries in field.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
Satellite Technician
Global Installations
10.2010 - 06.2023
- Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems
- Stayed up-to-date on changes in technology to offer customers updated equipment and provide accurate and thorough operation demonstrations
- Set up and programmed devices and educated customers on use
- Installed and configured new devices and system components
- Coordinated installation of new users and relocations of existing users
- Researched and recommended network and data communications hardware and software
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces
- Fed cables through access holes, attics and floor spaces
- Installed wiring, cabling and networking hardware on customer premises
- Troubleshot and diagnosed issues in order to determine appropriate repair procedures
- Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions
- Configured internet connections, routers and wireless access for devices
- Gave customers accurate quotes on satellite repair and installation packages.
Education
High School Diploma - Member of Prefect Association
Arena Park Secondary School
Chatsworth, KwazuluNatalInstaller Internet Connect Course: Internet Troubleshoot -
Multichoice Africa
Gauteng, South Africa11.2021
Installer Management Course: Installer Management Program -
Multichoice Africa
Gauteng, South Africa10.2021
Installer Fibre Course (Level 4): Installation For Fibre Optic Signal Distribution -
Multichoice Africa
Gauteng, South Africa09.2021
Installer Advanced Course (Level 3): Installation For Signal Distribution in Multi-Unit -
Multichoice Africa
Gauteng, South Africa08.2017
Installer Basic Course (Level 1): Singleview Installations -
Multichoice Africa
Gauteng, South Africa05.2015
Installer Intermediate Course (Level 2): Installation For Dual View & Explora -
Multichoice Africa
Gauteng, South Africa05.2015
Grade12 - English, Afrikaans, Biology, Geography, Wood Work & Art
Arena Park Secondary School
Chatsworth, KwazuluNatal11.1997
Skills
- Problem-Solving
- Troubleshooting and repair
- Positive Attitude
- Field Repairs
- Customer Service
- Teamwork and Coordination
- Valid Driver's License
- Repair and Installation
- Courteous and Professional
- Installation and maintenance
- Service Quality
Timeline
Field Service Technician
Aus Traffic
03.2024 - Current
Satellite Technician
Global Installations
10.2010 - 06.2023
High School Diploma - Member of Prefect Association
Arena Park Secondary School
Installer Internet Connect Course: Internet Troubleshoot -
Multichoice Africa
Installer Management Course: Installer Management Program -
Multichoice Africa
Installer Fibre Course (Level 4): Installation For Fibre Optic Signal Distribution -
Multichoice Africa
Installer Advanced Course (Level 3): Installation For Signal Distribution in Multi-Unit -
Multichoice Africa
Installer Basic Course (Level 1): Singleview Installations -
Multichoice Africa
Installer Intermediate Course (Level 2): Installation For Dual View & Explora -
Multichoice Africa
Grade12 - English, Afrikaans, Biology, Geography, Wood Work & Art
Arena Park Secondary School