Sudha Arora
Berwick,Australia
Summary
Dedicated and customer-focused professional with proven experience in customer care and front-line service roles. Known for delivering friendly, efficient, and solution-oriented support to customers in fast-paced environments. Strong communication and interpersonal skills with a passion for helping people and resolving issues quickly and effectively. Reliable, organized, and adaptable, with the ability to build rapport with customers and contribute positively to team success. Committed to maintaining a high standard of customer satisfaction and service excellence.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Customer Service Cashier
Mocha. Mojo
Berwick, VIC
07.2024 - 02.2025
- As a customer service cashier at Mocha Mojo Café, I was the first point of contact for customers, providing a warm and welcoming experience. My responsibilities included taking and processing orders accurately, handling cash and card transactions, managing the POS system, and ensuring a clean and organized counter area. I worked closely with the barista and kitchen teams to ensure timely service, while also addressing customer inquiries and resolving issues with professionalism. This role strengthened my communication skills, attention to detail, and ability to multitask in a fast-paced, customer-focused environment.
Chef at Larder Section
Sandro's Restaurant
, Australia
06.2023 - 01.2025
- Handled mise en place for cold kitchen and larder sections, ensuring readiness and cleanliness throughout service hours.
- Supported chefs in plating salads, starters, and cold appetizers during high-volume service.
- Maintained hygiene standards as per FSSAI guidelines and ensured daily cleaning routines.
Customer Service Representative
Fruit and veg
Melboune, VIC
07.2023 - 12.2023
- In my role as a customer service representative at a fruit and vegetable shop, I was responsible for delivering friendly, helpful, and knowledgeable service to customers. I assisted shoppers with product inquiries, provided recommendations on seasonal produce, and ensured a smooth and positive shopping experience. My responsibilities also included handling customer complaints professionally, maintaining cleanliness and product displays, managing stock levels, and processing transactions efficiently. I developed strong communication skills, product knowledge, and the ability to work in a fast-paced retail environment while always prioritizing customer satisfaction.
Job Training
Taste of India Restaurant Pte. Ltd.
Singaporre, Singapore
06.2014 - 12.2014
- Ensured excellent customer service and guest satisfaction.
- Handled inventory, stock ordering, and cost control.
- Resolved customer issues promptly to maintain service quality.
Education
Diploma in Hospitality Management -
Lyons College
Australia06.2025
Diploma in hospitality & tourism management -
FTMS Global academy
Singapore01.2014
Bachelor of Arts -
Kurukshetra University
India01.2005
Skills
- Hard-working
- Eye for detail
- Continuous Learning
- Team Collaboration
- Client-Centric Approach
- Technical Proficiency
- Cash handling and point of sale (POS)
Accomplishments
- Transforming Client Confidence: Helping clients feel their best through personalized styling and professional care.
- Building a Trusted Clientele: Gaining loyal clients through consistent quality, empathy, and excellence.
- Ongoing Skill Growth: Pursuing advanced courses and certifications to stay ahead in beauty trends.
- Mentoring Aspiring Stylists: Guiding junior professionals and sharing industry insights with passion.
Hobbies and Interests
- Sleeping & dreaming about work
- Client hair styling and treatments
- Professional makeup sessions
- Spending time with family
- Product research and skill enhancement
- Client consultation and personalized service
Languages
- English, Fluent
- Hindi, Fluent
- Punjabi, Fluent
Timeline
Customer Service Cashier
Mocha. Mojo
07.2024 - 02.2025
Customer Service Representative
Fruit and veg
07.2023 - 12.2023
Chef at Larder Section
Sandro's Restaurant
06.2023 - 01.2025
Job Training
Taste of India Restaurant Pte. Ltd.
06.2014 - 12.2014
Diploma in Hospitality Management -
Lyons College
Diploma in hospitality & tourism management -
FTMS Global academy
Bachelor of Arts -
Kurukshetra University
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