Sudha Ghimire
Adelaide,SA
Summary
Highly motivated recent accounting graduate with practical experience in payroll, seeking an entry level accounting position to leverage skill and academic knowledge to contribute to the organizational goals and objectives. Skilled Assistant Customer Service Manager versed in effectively supervising and guiding customer service team members in conflict resolution and efficiency-boosting strategies. Analytical problem-solver with excellent mentoring and team leadership abilities. Adept at assisting associates with maintaining optimal customer satisfaction through skilled support and escalated issue-management.
Overview
6
6
years of professional experience
Work History
Assistant Customer Service Manager
Woolworths
02.2021 - Current
- Processing payrolls, calculating monthly wages, preparing pay checks, and other monetary benefits-related duties
- Training team members, setting and monitoring progress towards goals
- Strong communication, problem solving, organizational and delegation skills
- Work in cash office and as well as payroll officer when necessary
- Streamlined workflow processes for increased efficiency in handling customer inquiries and concerns.
Cash Office Officer
Woolworths
08.2018 - 02.2021
- Improved overall department efficiency by streamlining processes and implementing new policies.
- Increased employee satisfaction with constructive performance evaluations and targeted feedback.
- Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.
- Managed budgets effectively, prioritizing resource allocation for maximum impact on departmental goals.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Collected, arranged, and input information into database system.
Education
Masters in Accounting -
Kaplan Business School
Adelaide, SA10.2023
Bachelors in Accounting -
King’s Own Institute, Sydney
Sydney, NSW10.2020
Skills
- Inter-department collaboration
- Research and due diligence
- Training and mentoring
- Quality Control
- POS system operations
- Budget Control
Attributes
Proficient communication skills developed while working closely within a team at Woolworths.
A good listener who also can consult with others and make decisions., Experienced in working within tight deadlines to meet targets while serving a high volume of customers.
Ability to work with competing priorities at Coles and Woolworths., Reliable and trustworthy with a strong work ethic – demonstrated when getting awarded from Coles.
A high achiever; received a credit average at King’s Own Institute.
Key Skills Summary
- Trained in the use of Excel and MYOB, including banking, sales, and reports functions.
- Familiarity with financial transactions through self-study.
- Advanced MS Office skills.
- Excellent written and verbal communication skills demonstrated by working in a customer centric role in retail.
- Strong attention to detail and analytical skills developed through university assignments, projects, and presentations.
- Accounts Payable Processing.
- Invoice Verification.
- Purchase Order Management.
- Reconciliation.
- Financial Reporting.
- Expense Report Review.
References
- Alex Campbell, Service Manager Woolworths, 0401671118, Hettie111319@outlook.com
- Lisa Begg, Team Leader, 0412427646, Magpie60@adam.com.au
Projects
Accounting MYOB, King’s Own Institute, Sydney, 08/2018, 11/2018, Understand the basic interface and navigation within MYOB software.
Learn how to set up new company file.
Explore the functionalities relates with sales, purchases, and general ledger.
Reconcile bank and credit card transaction with MYOB.
Timeline
Assistant Customer Service Manager
Woolworths
02.2021 - Current
Cash Office Officer
Woolworths
08.2018 - 02.2021
Masters in Accounting -
Kaplan Business School
Bachelors in Accounting -
King’s Own Institute, Sydney
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