Summary
Overview
Work History
Education
Skills
Technical skills
Certification
Accomplishments
Leadership Experience
References
Sign
Timeline
Generic

Sudhakar Thottempudi

Armadale

Summary

Skilled and ambitious professional, I aspire to secure a technical role, aligning my talents with a dynamic career opportunity. Committed to excellence, I seek a rewarding work environment and collaboration with a winning team. With a proven track record in technical proficiency, I am poised to make a significant impact in the contemporary professional landscape. Eager to contribute strategic leadership and innovation, I aim to be a driving force in propelling the organization forward, meeting challenges with a proactive approach, and fostering positive change in the rapidly evolving world of technology.

Overview

2
2
years of professional experience
1
1
Certification

Work History

IT- End user Support Officer

Epiroc
10.2023 - 5 2024
  • Translated complex technical issues into digestible language for non-technical users
  • Used ticketing systems to manage and process support actions and requests
  • Managed high levels of call flow and responded to user’s technical support needs
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues
  • Responsible for supporting newly acquired KLS company
  • Every week I visit KLS to give onsite support
  • Worked on Zscaler, SNOW, Citrix, Lotus note, Bomgar remote session and BPCS other software applications
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
  • Providing users with remote help for ICT hardware and applications via phone or in-person at all company locations
  • Regularly monitoring the tickets on the queue and resolving within the SLA
  • Installing the software and hardware for the user
  • Updating the assets on the system and good understanding of ITIL structure
  • Network patching and setting up printer’s peripherals and installed, configured and maintained computer systems and network connections
  • Guiding the New Starter with his account and giving training to the user how to use Epiroc interface
  • Creating Knowledge based articles for the users.

Field Technician

Unisys
02.2022 - 10.2023
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components
  • Addressed support inquiries promptly, ensuring optimal customer satisfaction post-resolution
  • Extensive experience in hardware break and fix, installation, desk-side software support, and service desk support
  • Provided support for laptops, desktops, and monitors; installed and maintained PCs and associated peripherals
  • Contributed expertise to the implementation and development of comprehensive training programs
  • Regularly contacting users via phone to make schedule and visit their location within a specified ETA.

Education

Advanced Diploma of Program Management - Leadership

Greenwich Management College

Professional year program - Information Technology - IT End user support

WILLIAMS LIGHT INSTITUTE

Master of Information Technology - Computer Networking

Charles Sturt University

Bachelor of Technology (majors in Electronics and Communication) - Electronic Devices and Circuits, Principles of Electrical and Electronic Engineering, Principles of Information Technology, Wireless Sensors and Networks

Rao And Naidu Engineering College
02.2011

Skills

Independent problem solver

Technical skills

Network tools/Security and protocols: TCP/IP, LAN, WAN

Business Tools: MS Excel

IT Skills: Desktop technical support, Printer management, Hardware and software upgrades, Operating systems and Office 365,  Azure Active Directory, Microsoft Office

Electronics Skills: Design and optimization of electronic circuits, Power generation system integration.

Certifications: ITIL 4 foundation

Certification

ITIL 4 foundation

Accomplishments

  • Honored with best technical support student volunteer in Rao And Naidu Engineering College for exceptional dedication and outstanding contributions to organizational success
  • Awarded scholarship in the master’s program at CS University
  • Awarded scholarship in the bachelor’s program at Rao and Naidu Engineering College
  • Recognized for proactive project organization in Electronix club Society

Leadership Experience

Project Organiser and Core Member, 07/01/12, 04/01/14, Electronix club, Rao and Naidu Engineering College, India, Led a dynamic team in orchestrating the university’s largest electronics projects, Empowered students to conceptualize, develop, and showcase innovative projects based on electronics and IoT, Coordinated seamlessly with university stakeholders and placement communities, Executed strategic initiatives for recruiting and engaging members in the electronics division, Contributed to organizational growth and vitality within the university campus, Maintained comprehensive project documentation, including timelines, budgets, and outcomes

References

Can be provided upon request

Sign

Sudhakar Thottempudi

Timeline

IT- End user Support Officer

Epiroc
10.2023 - 5 2024

Field Technician

Unisys
02.2022 - 10.2023

Advanced Diploma of Program Management - Leadership

Greenwich Management College

Professional year program - Information Technology - IT End user support

WILLIAMS LIGHT INSTITUTE

Master of Information Technology - Computer Networking

Charles Sturt University

Bachelor of Technology (majors in Electronics and Communication) - Electronic Devices and Circuits, Principles of Electrical and Electronic Engineering, Principles of Information Technology, Wireless Sensors and Networks

Rao And Naidu Engineering College

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