Sudhanshu Chauhan
Perth,Australia
Summary
I am a highly motivated and passionate aspirant, possessing a Bachelor of Electronics & Instrumentation Engineering. I am currently completing a Master of Professional Engineering - Electronics and Communications at Edith Cowan University, Western Australia. I’m now seeking the opportunity to apply my comprehensive academic knowledge in telecommunication and networking Engineering in the workplace. As an Engineer, I can build suitable environment programs and have worked on devices which are eco-friendly as part of work which was assigned by esteemed professors and technicians. I have experience in providing technical support to end-users, ensuring the smooth operation of desktops, laptops, and peripherals. I also have experience in customer-oriented service and support them when comes to hardware and software upgrades. I have acquired skills in effective communication with a high level of customer satisfaction when providing them with hardware and software problem-solving skills. My objective is to work for an industry leader following my desire to have a career in networking and the IT profession.
Overview
6
6
years of professional experience
Work History
Student Services Assistant
Edith Cowan University
02.2016 - 12.2018
- Enhanced student satisfaction by providing timely and accurate information on university services and resources.
- Assisted in the development of student programs for improved engagement and retention rates.
- Provided support for academic advising, helping students make informed decisions about course selection and degree requirements.
- Promoted a positive campus environment by addressing student concerns and directing them to appropriate resources when necessary.
- Assisted in the planning of commencement ceremonies, ensuring a memorable experience for graduates and their families.
- Participated in ongoing professional development opportunities, staying current on trends in higher education and best practices for serving diverse student populations.
- Served as liaison between students, faculty members, advisors and other stakeholders within the institution to resolve issues and promote effective communication channels.
- Championed a culture of inclusion and equity in all aspects of student services work, ensuring that diverse perspectives and needs were considered when developing programs or policies.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Desktop Support Engineer
Videocon Private Ltd
01.2015 - 05.2015
- Instal configuring and upgrading desktop hardware and software components
- Collaborate with other IT professionals to implement security measures, updates and system optimizations
- Perform routine maintenance tasks such as system updates, patches and antivirus scans
- Provide excellent customer service when dealing with clients and ensure positive experiences with the end users with Helping clients with hardware and software updates with effective communication and problem-solving skills
- Ensure to keep up with the company IT policies and compliance with relevant regulations
- Keep updated with the new software and hardware updates with the current market and regulations
- Provide technical support to end-users, addressing hardware and software issues as well as printers and scanner issues.
Desktop Engineer
Videocon Private Ltd
01.2015 - 05.2015
- Reduced helpdesk support tickets by proactively addressing common user issues through regular maintenance.
- Improved end-user satisfaction with efficient troubleshooting and timely resolution of hardware and software issues.
- Collaborated with IT team to design, implement, and maintain secure network infrastructure for optimal desktop performance.
- Assisted in the migration of company-wide systems to a virtualized environment, resulting in reduced downtime and increased productivity.
- Developed customized desktop solutions to meet unique business requirements, enhancing overall workflow efficiency.
- Led system administration, overseeing 20 installations across multiple facilities.
- Created thorough documentation on system configurations, policies, and procedures for use by IT staff and end-users alike.
- Created standardized protocols for documenting processes and technical tasks, enabling consistently repeatable results.
- Configured VoIP phones according to company standards.
- Documented troubleshooting and corrective actions in windows 10.
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Offered assistance in implementing and developing training programs.
Apprentice
Videocon Private Ltd
06.2013 - 07.2013
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Developed proficiency in industry-specific tools and software through hands-on training.
- Built strong relationships with team members and supervisors, fostering a positive work environment.
- Received constructive feedback from mentors, leading to improved performance and increased knowledge.
- Completed assigned tasks efficiently and accurately, contributing to overall project success.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Participated in team meetings and contributed valuable input for process improvements.
- Gained exposure to different departments, broadening understanding of business operations.
- Collaborated with fellow apprentices on group projects, honing teamwork and communication skills.
- Consistently met deadlines by effectively managing time and prioritizing tasks.
- Implemented suggestions from mentors, leading to enhanced productivity and skill development.
- Proactively sought opportunities for professional growth by attending workshops and industry events.
- Supported project teams by conducting research, compiling data, and preparing reports as needed.
- Maintained detailed records of apprenticeship activities, tracking progress toward learning objectives.
- Prioritized and accomplished multiple tasks within established timeframes.
- Developed understanding of electrical and plumbing systems, including troubleshooting and repair.
- Followed industry regulations and local building codes.
- Developed safe and efficient workflows for construction projects.
- Monitored project budgets and expenses.
Education
Master of Professional Engineering – Electronics & Communication - Electrical, Electronics And Communications Engineering
Edith Cowan University
Perth, WA12.2025
Bachelor of Electronics Engineering - Electronics And Intsrumentation
Dehradun Institute of Technology
Dehradun01.2015
Skills
- Installation, configuration and upgrade of hardware and software components
- Troubleshoot and resolve problems which are related to desktops, printers, and laptops
- Performing routine maintenance tasks such as updates, patches, and antivirus scans
- Conduct training sessions for end-users on new hardware and software applications
- Implement and maintain security measures to safeguard desktop systems and data
- Collaborate with other IT professionals such as network administrators and system engineers to address complex issues and enhance overall performance
- Stay updated on new technologies and recommend hardware and software upgrades
- Excellent customer service to ensure a positive experience for end-users
- Timely and effective technical support to end-users, addressing hardware and software issues
- Knowledge of hardware and software
- Report Writing
- Equipment Isolations
- Compliance issues
- Interpret Technical Drawings
- EMBEDDED C
- Customer-oriented service
Qualifications And Certifications
- Introduction to Computing – Microsoft Office, Edith Cowan University, WA
- Supervisor Training, Videocon Private Ltd, Kashipur, India
- Embedded Systems and Robotics, I3 Indya, Delhi, India
Apprenticeship
Engineering Apprentice, Videocon Private Ltd, Kashipur, India, 06/2013, 07/2013, Trained under different chemicals through which electronic material such as refrigerators, mobile phones and washing machines is developed
Determined the machine temperature searched for different defects and supervised the people who work at the plant.
Served as a management trainee in logistics.
Community Service
- Co-ordinating and supporting various functions that took place at Edith Cowan University.
- Student guild member at ECU for spreading awareness and mindfulness and representing them to other universities.
- Customer service representative at United Petroleum.
- An active participant in the ECU election, volunteering as a member of the student guild.
- Represented college at the state level for basketball and volleyball.
References
Available on request
Timeline
Student Services Assistant
Edith Cowan University
02.2016 - 12.2018
Desktop Support Engineer
Videocon Private Ltd
01.2015 - 05.2015
Desktop Engineer
Videocon Private Ltd
01.2015 - 05.2015
Apprentice
Videocon Private Ltd
06.2013 - 07.2013
Master of Professional Engineering – Electronics & Communication - Electrical, Electronics And Communications Engineering
Edith Cowan University
Bachelor of Electronics Engineering - Electronics And Intsrumentation
Dehradun Institute of Technology
Similar Profiles
Adelaide HarneyAdelaide Harney
Production Coordinator at Edith Cowan University (ECU), Mount Lawley CampusProduction Coordinator at Edith Cowan University (ECU), Mount Lawley Campus
Joel SollittJoel Sollitt
Professional Experiene 3 at Edith Cowan University (ECU), Joondalup CampusProfessional Experiene 3 at Edith Cowan University (ECU), Joondalup Campus
Yash FataniaYash Fatania
Engineering Research Assistant at Edith Cowan UniversityEngineering Research Assistant at Edith Cowan University
Joe PanaiaJoe Panaia
Research Assisstant at Edith Cowan UniversityResearch Assisstant at Edith Cowan University
Yoezer NingpoYoezer Ningpo
Assistant accountant at PamAssistant accountant at Pam